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Serves as the first contact for prospective merchant clients, handles inquiries, schedules sales appointments, identifies leads, maintains accurate client records, and coordinates with cross-functional teams. The role supports sales development, resolves merchant issues, and promotes a positive customer experience. Candidates need at least two years of relevant experience, strong communication and problem-solving skills, English proficiency, and eligibility to work in Malaysia. POS, payments, SME, and Mandarin experience are advantageous.

Owns the development and continuous improvement of hardware-enabled products and supporting digital platforms. Responsibilities include gathering requirements, coordinating hardware and software integration, managing testing and UAT, supporting pilots and rollouts, prioritizing enhancements, monitoring adoption and performance, resolving product issues, maintaining documentation, and aligning implementations across markets. The role partners with engineering, operations, customer service, sales, and other technical and commercial stakeholders.

The Product Manager will lead digitalisation and data transformation initiatives across merchant operations and internal business platforms. Responsibilities include defining product strategy, converting manual workflows into measurable digital processes, developing dashboards and performance metrics, leading system enhancements, partnering with Engineering and Data teams, improving internal system adoption, and optimizing products through data analysis. The role also supports regional standardization and operational governance.

Manage end-to-end compensation and benefits operations, including payroll, insurance, statutory compliance, salary benchmarking, reviews, employee lifecycle administration, HR reporting, vendor coordination, and policy compliance in Vietnam. The role also supports audits, HR process improvements, and operational workflows while partnering with Finance and external vendors.

Drive new business growth for EPOS POS solutions by prospecting and acquiring SME and F&B clients. Responsibilities include conducting sales calls, product demonstrations, events, and outreach; managing the pipeline from lead generation through closing; promoting POS and rewards solutions; and coordinating with internal teams for onboarding and customer experience.

Drive new business growth by prospecting and acquiring SME and F&B clients, promoting POS and business solutions, conducting product demos and outreach, managing the sales pipeline through closing, and supporting customer onboarding. The role requires consultative sales skills, strong communication, relationship building, and familiarity with POS software and the Malaysian SME market.

Designs and maintains scalable data pipelines, lakes, warehouses, metadata repositories, and infrastructure for analytics, AI/ML, and Generative AI applications. Builds RAG and embedding workflows, ensures data quality and performance, troubleshoots infrastructure, and collaborates with AI/ML and software engineering teams. The role requires strong Python, SQL, data modeling, ETL/ELT, and AI data pipeline expertise.

Develops customer-focused e-commerce and marketing content by translating EPOS product features into FAB-based narratives. Creates product listings, campaign pages, social content, and multimedia strategies; manages video production agencies, timelines, budgets, and deliverables. Collaborates with Marketing, Product, and Sales teams, analyzes engagement, CTR, and conversion metrics, conducts A/B testing, maintains content libraries, and ensures brand consistency and platform compliance across Malaysia and Singapore.

Manages accounts receivable and payable, including invoicing, collections, payment processing, reconciliations, credit monitoring, supplier invoices, bank reconciliation, month-end closing, reporting, documentation, and resolving billing or payment discrepancies with internal stakeholders.

Supports SME merchant onboarding and success for a WhatsApp-integrated loyalty platform. Responsibilities include designing marketing assets, conducting market research, executing campaigns, monitoring performance metrics, preparing ROI reports, resolving merchant issues, assisting with product testing and user research, configuring loyalty programs, coordinating go-lives, documenting requirements, creating SOPs and training materials, and providing translation and administrative support.