Lead design and delivery of large-scale, highly available backend systems for an AI-powered contact center. Own architecture, performance debugging, deployment and monitoring, mentor engineers, drive cross-team alignment, and reduce technical debt while integrating AI/LLM and real-time communications features.

Design, implement, and maintain backend systems for a high-availability SaaS contact center. Debug and optimize performance, conduct code reviews, collaborate cross-functionally, document changes, contribute to architecture decisions, and mentor junior engineers.