Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience through advanced AI technology, accurate Arabic call transcription, advanced analytics and insights, and its in-house developed Large Language Model (LLM).
As one of MENA’s fastest-growing tech companies, Maqsam is rapidly expanding across Saudi Arabia, the UAE, and the wider region. We’re strengthening our compliance function to support this growth, offering an exciting opportunity to make a meaningful impact in a fast-paced, innovative environment.
Your OpportunityWe’re looking for a driven, detail-oriented Compliance Specialist to support our expanding compliance operations. You’ll help maintain operate compliance administrative tasks and and contribute to our compliance framework supporting compliance with local regulations and international standards such as ISO 27001
As our scope crosses heavily on cybersecurity cybersecurity governance and control oversight, candidates with experience or interest in cybersecurity frameworks will be especially valued. This is a hands-on, execution-first role ideal for someone who thrives in fast-paced, high-trust environments and wants to grow at the intersection of regulation, security, and innovation.
- Bachelor’s degree in Information Technology, Information Security, or a related field.
- Min of 3 years of hands-on experience in Information Technology compliance, audit support, risk management or governance, in tech, telecom, or cloud sectors.
- Hands-on experience in implementing standards and frameworks such as ISO 27001, SOC 2, or PCI DSS and regulatory controls such as CRF, NCA ECC/CCC, or PDPL.
- Strong understanding of cybersecurity principles (access control, encryption, risk treatment, incident reporting, etc.).
- Excellent communication skills to collaborate effectively across teams and with external stakeholders.
- Excellent organizational skills, with strong attention to detail and documentation quality.
Ability to handle sensitive information with professionalism and discretion.
- A detail-oriented Compliance Specialist with hands-on experience in IT compliance operations, cybersecurity governance, and regulatory requirements.
- Ability to translate frameworks and regulations into day-to-day operational activities, including:
- Maintaining compliance documentation.
- Coordinating evidence collection.
- Tracking remediation actions.
- Supporting audit and certification readiness.
- Solid understanding of frameworks and standards such as ISO/IEC 27001, with practical experience supporting the implementation and ongoing operation of an Information Security Management System (ISMS).
- Familiarity with local frameworks and regulations, such as NCA ECC/CCC, CRF, TDRA, and PDPL.
- Understanding of core cybersecurity controls, including:
- Access management.
- Encryption.
- Logging and monitoring.
- Risk treatment.
- Incident reporting.
- Third-party security.
- Strong organizational skills, proactivity, and an execution-focused mindset.
- Excellent attention to detail and the ability to handle sensitive information with discretion.
- Ability to thrive in a fast-paced environment, demonstrating ownership, accuracy, and effective cross-functional coordination to maintain compliance and strengthen the organization’s cybersecurity posture.
Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:
- A collaborative and friendly environment with flexible hours.
- Many opportunities to learn, grow and become a world-class professional.
- A fair compensation.
- A culture that thrives on open communication and transparency.
- First-class health insurance.
- Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.
Ready to join Maqsam's team? Apply now!
Skills Required
- Bachelor's degree in Information Technology, Information Security, or a related field.
- At least 3 years of hands-on experience in IT compliance, audit support, risk management, or governance within technology, telecom, or cloud sectors.
- Hands-on experience implementing ISO 27001, SOC 2, PCI DSS, CRF, NCA ECC/CCC, or PDPL controls.
- Strong understanding of cybersecurity principles, including access control, encryption, risk treatment, and incident reporting.
- Excellent communication skills for collaboration with internal teams and external stakeholders.
- Strong organizational skills, attention to detail, and documentation quality.
- Ability to handle sensitive information professionally and discreetly.
- Experience supporting implementation and ongoing operation of an Information Security Management System.
- Familiarity with NCA ECC/CCC, CRF, TDRA, and PDPL frameworks and regulations.
- Understanding of access management, encryption, logging and monitoring, risk treatment, incident reporting, and third-party security controls.
What We Do
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
