Top Tech Jobs & Startup Jobs

Responsible for operational reporting, contact center performance analysis, business intelligence dashboards, workforce forecasting, staffing plans, and management insights. The role consolidates and validates data, monitors KPIs, investigates performance gaps, automates reporting, supports capacity planning, and recommends workflow improvements across voice, email, live chat, and social media channels.

Supports transaction monitoring, suspicious activity reviews, preliminary fraud investigations, case documentation, reporting, trend analysis, compliance controls, and fraud prevention initiatives. Collaborates with Operations, Customer Service, Technology, and Risk teams while handling sensitive information confidentially.

Leads requirements gathering and translates business needs into functional and technical specifications. Analyzes systems and workflows, documents processes, APIs, integrations, and user stories, and develops solution proposals. Collaborates with Product, Engineering, Architecture, and QA teams throughout Agile delivery, identifying risks and dependencies, clarifying requirements, defining acceptance criteria, and supporting continuous process improvement.

Acquire and manage SME clients, drive loan origination and portfolio growth, assess creditworthiness, support underwriting, execute loan documentation, monitor repayment and risk, ensure regulatory compliance, and identify cross-selling opportunities. The role requires collaboration with Credit, Risk, and Operations teams, market intelligence reporting, pipeline tracking, and strong relationship management within financial services.

Manage end-to-end debit and credit card operations, including issuance, personalization, activation, transaction processing, reconciliation, settlement, disputes, fraud controls, compliance, inventory, vendor performance, reporting, and customer issue resolution. The role ensures regulatory and card-scheme compliance, improves operational processes, coordinates internal and external stakeholders, supports product launches, and drives reliable, scalable card operations.

The Senior Sales Executive will drive growth by prospecting, generating leads, managing pipelines, and providing exceptional customer service to convert prospects into loyal clients.

Supports customer and market research across surveys, interviews, focus groups, usability tests, and data analysis. Tracks Nigerian fintech competitors and market trends, identifies behavioral patterns, and translates findings into actionable insights. Helps create reports and presentations for Product, Marketing, and Management while developing quantitative and qualitative research skills.

Supports the C-suite by coordinating stakeholders, tracking strategic initiatives, preparing executive reports and presentations, facilitating meetings, managing calendars and travel, handling sensitive correspondence, and maintaining executive documentation. The role also leads special projects, supports board meetings and strategy offsites, and helps drive organizational efficiency, accountability, and operational excellence.

Own the end-to-end vision, roadmap, and delivery of customer support products across app, web, and contact center channels. Analyze support data, prioritize improvements, run experiments, build performance metrics, and collaborate with Engineering, Design, Support Operations, Risk, Collections, Compliance, and Product teams to improve resolution times, self-service adoption, customer satisfaction, and operational efficiency.

Support portfolio management by monitoring SME portfolio performance, preparing regular reports and dashboards, cleaning and validating data, analyzing trends, and collaborating with cross-functional teams to deliver actionable insights while maintaining data accuracy and confidentiality.