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Manage and follow up on hub-related communications and Freshdesk tickets. Coordinate between Customer Service, Account Managers, and Operations to resolve order and client issues, track liabilities, monitor aging orders, prepare reports, ensure documentation for returns, and assist with special handling logistics while meeting SLAs.

Lead FP&A activities including monthly reporting, budgeting, rolling forecasts, and a five-year financial model. Coordinate with business units, analyze trends, recommend cost optimizations, and support ad-hoc financial and competitive analyses.