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The role involves troubleshooting client support tickets, collaborating with teams, ensuring quality assurance, and developing expertise in the Cobalt AMS platform while providing exceptional client support.

Provide first-line technical and product support for a member-management SaaS platform: troubleshoot issues, train customers, report on case status, collaborate with product development, and maintain strong client relationships.

Manage collections and client communications related to accounts receivable. Resolve disputes, mentor junior staff, and perform additional accounting tasks as needed.

Lead technical strategy and architecture for AI and data initiatives, coach engineering teams, and ensure operational efficiency while managing cloud and infrastructure costs.

Prepare and review customer invoices, validate billing data, resolve discrepancies, monitor payment status, generate reports, and collaborate with teams.

Lead the financial close processes, prepare financial statements, ensure compliance with GAAP, and mentor junior staff while collaborating across departments.

The Revenue Operations Analyst delivers data-driven insights, analyzes marketing and sales data, and develops Salesforce reports and dashboards to support strategic decision-making within the revenue organization.

Design and implement evaluation frameworks for AI systems, build test pipelines, track quality metrics, and collaborate with teams for optimal performance.

The Marketing Coordinator manages communication for marketing requests, develops content for campaigns, coordinates multi-channel initiatives, and ensures campaign quality and deadlines.

The Software Engineer will lead frontend development using React and TypeScript, mentor junior engineers, and enhance engineering practices in a collaborative environment.