GENERAL FUNCTION: Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long-term relationships with clients and help grow our business.
DUTIES & RESPONSIBILITIES:
Develop strong relationships in your assigned territory
Operate as the lead point of contact for all matters specific to your accounts
Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients
Learn and demonstrate a fundamental understanding of our services and technology platform and be able to articulate the advantages over competitors clearly
Serve as the lead point of contact for all customer account management matters
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Meet or exceed monthly, quarterly, and annual goals set by management
Prepare reports on account status
Collaborate with the sales team to identify and grow opportunities within the territory
Assist with challenging client requests or issue escalations as needed
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Experience:
1-3 years work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in the technology industry
BA/BS degree in Business Administration, Sales or relevant field
Skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Attention to detail with excellent organization skills
Competitive and committed attitude
Experience selling in the tech industry
Great people skills; ability to quickly understand your audience and tailor the right message to them
Working Conditions:
Normal office environment
Extended viewing of computer screens
Some overnight travel required
Essential Functions:
Frequently sits at a computer terminal and desk
Frequently walks to other areas within or outside of the department to distribute or gather information
Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending
Stooping, crouching while filing; occasional reaching, twisting, turning
Frequent handling of files, pencils, paper; frequent keyboarding, writing and other duties requiring fingering
Continuous hearing
Use of near/midrange/far vision and speaking to disseminate information
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Skills Required
- 1-3 years experience as an Account Manager or similar in the technology industry
- BA/BS degree in Business Administration, Sales, or relevant field
- Proven ability to communicate, present, and influence stakeholders including executive and C-level
- Experience delivering client-focused solutions and selling in the tech industry
- Strong negotiation, closing, forecasting, and account management skills
- Ability to manage multiple account projects with attention to detail and excellent organization
- Excellent verbal and written communication, presentation, and listening skills
- Willingness to travel overnight as needed
- Eligibility to work in the United States without sponsorship
Momentive Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Momentive Software and has not been reviewed or approved by Momentive Software.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid parental leave, and paid volunteer time are offered; feedback suggests time off is a consistent bright spot. A remote‑first setup can make taking leave and managing schedules more practical.
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Flexible Benefits — Remote‑first options with remote and hybrid roles provide flexibility in work location and hours. Feedback suggests this flexibility helps offset middling cash compensation for some employees.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, HSA with employer contributions, and pet insurance. Feedback suggests these non‑cash elements contribute to overall package appeal despite tradeoffs elsewhere.
Momentive Software Insights
What We Do
Momentive Software (formerly Community Brands) amplifies the impact of over 30,000 purpose-driven organizations globally. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live.
