Top Tech Jobs & Startup Jobs

Owns change adoption and operational job-readiness training across contact center, field, and inside operations. Responsibilities include developing change plans, onboarding programs, train-the-trainer models, manager reinforcement, LMS content, AI-first learning materials, process and system rollout readiness, facilitation, and adoption measurement. The role also oversees offshore and BPO training quality, maintains operational knowledge content, and delivers continuous coaching based on QA results, product updates, and process changes.

Leads strategic relationships with school district clients in the Seattle region, serving as a trusted advisor and escalation point. Oversees service quality, compliance, safety, onboarding, and account performance while identifying retention, upselling, and cross-selling opportunities. Collaborates with transportation providers, Field Operations, and internal teams to resolve issues, improve workflows, and implement scalable transportation solutions. Regularly analyzes performance data, provides recommendations, and travels occasionally across assigned markets.

Leads budgeting, forecasting, variance analysis, financial modeling, performance reporting, and strategic planning. Partners cross-functionally to allocate resources, improve operational processes, assess risks, and support decision-making. Prepares executive and investor materials, develops dashboards, mentors junior finance staff, and helps build scalable finance and business operations infrastructure in a high-growth environment.

Supports financial planning, budgeting, forecasting, financial modeling, variance analysis, and strategic decision-making across Operations, Technology, and G&A. Partners with business leaders to improve financial visibility, reporting, and accountability; prepares board and investor materials; provides executive-level insights; and contributes to process improvements, cost optimization, and private equity value creation initiatives.

Manage school district relationships, customer success strategies, retention, renewals, pricing, RFPs, and account growth. Conduct business reviews, identify risks, provide tailored solutions, educate customers, and uncover upselling and cross-selling opportunities. Collaborate with internal teams, communicate customer feedback, advocate for product improvements, and drive satisfaction, revenue, and long-term partnerships.

Own full-cycle consultative sales across a Southern California territory, from prospecting and discovery through RFPs, presentations, negotiation, contracting, onboarding, and early account growth. Build relationships with school districts and education leaders, navigate public procurement, maintain CRM and forecast discipline, and partner with operations, contracts, RevOps, and marketing to ensure successful launches and renewals. Regular travel to customers and service providers is required.

Create, document, and maintain SOPs, role-specific playbooks, and process maps; manage a centralized operations knowledge repository; enforce version control and governance; collaborate cross-functionally to capture workflows and drive continuous improvement.

Lead and mentor a software engineering team to design, build, and deliver scalable SaaS products. Drive technical architecture and execution, enforce engineering best practices, manage Agile processes, hire and develop talent, adopt AI-assisted developer tooling, collaborate with product and cross-functional teams, and ensure high-quality, maintainable code within the Azure ecosystem.

Lead strategic district-level client relationships in Pennsylvania, ensuring service delivery quality, onboarding, retention, expansion, performance analysis, and cross-functional resolution while supporting safety, compliance, and continuous improvement.

Generate and qualify leads through research and outreach; engage prospects via phone, email, and social; schedule meetings and demos for Account Executives; maintain CRM records (Salesforce/HubSpot); collaborate with Marketing, Sales, CS, and RevOps to refine messaging and outreach; develop account plans for target districts; occasionally support marketing and customer success tasks.