EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
About the Role
EverDriven is looking for a Account Specialist Manager to lead our client-facing operations in the market. This role owns the health of district relationships across the region, leads and develops a team of Account Managers, and serves as the senior point of accountability for service experience and client retention. You will work closely with our operations and client success leadership to ensure clients are supported, issues are resolved, and the business continues to grow.
What You’ll Do
Lead and Develop Your Team
- Coach and develop a team of Account Managers through regular 1:1s, team meetings, and real-time feedback
- Review account health across your team daily and intervene on at-risk accounts quickly
- Set and enforce standards for how the team communicates with districts and manages escalations
- Calibrate workload and coverage across the team based on account complexity and capacity
Own Client Relationships
- Serve as the senior relationship operations owner for high-priority and high-risk district accounts
- Lead monthly service check-ins with districts focused on performance trends, risks, and action plans
- Step in directly when a district relationship requires senior-level presence or judgment
- Document outcomes, owners, and timelines in Salesforce
Manage Escalations and Complaints
- Own high-severity complaints end-to-end
- Acknowledge all senior-level escalations same business day
- Track all escalations in Salesforce and ensure nothing falls through the cracks
Drive Activation and Growth
- Monitor parent activation performance across the region and coach your team on improvement strategies
- Maintain visibility into expansion opportunities and move them forward with enough lead time for operations to be ready
- Coordinate growth timelines accurately so driver supply and onboarding can stay ahead of demand
- Partner with Customer Success on a bi-weekly basis to align on risk, performance, and growth strategy
School Visits and Quality
- Oversee safe ride quality check (SRQC) standards across your team
- Conduct school visits for high-risk accounts or where additional coverage is needed
- Surface findings to operations leadership for follow-up
What We’re Looking For
- Experience managing client relationships in a service-oriented environment, preferably at scale
- Proven ability to lead, coach, and develop a team
- Strong communication skills — you know how to deliver difficult news clearly and professionally
- Comfort working cross-functionally and coordinating across operational and client-facing teams
- Organized and detail-oriented — able to track multiple accounts, issues, and action plans simultaneously
- Experience with Salesforce or similar CRM tools
- Ability to work in-market with regular school and district visits
- Ability to Travel 25%
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
Visit our website and learn more about us at www.EverDriven.com
Skills Required
- Bachelor's degree or equivalent professional experience
- 5+ years of account management or client services experience
- Experience in transportation, logistics, education, or related industries
- Proven ability to manage multiple high-value clients and projects simultaneously
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinking with ability to analyze complex data and present actionable insights
- Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
- Valid Driver's License with a clean driving record
- Must pass a background check and drug screening
- Residence within the Pennsylvania territory
- Regular, pre-planned travel / occasional travel required
- High responsiveness during standard business hours (up to five days per week)
- Understanding of safety, compliance, and data privacy requirements, including HIPAA
What We Do
As pioneers of Alternative Student Transportation, EverDriven leads the industry in providing safe student transportation and optimization solutions to school districts nationwide. Enabling access to education for the most vulnerable students in the U.S. is what drives EverDriven. Established in Orange County, CA, during the early 2000s, our founders saw an opportunity to transport children with unique transportation needs to and from school. Working seamlessly to supplement K-12 school district’s existing transportation model, EverDriven utilizes small-capacity vehicles to drive students with unique needs to and from school. This tailored solution scales with district's student transportation demands while promoting equal access to education for students from all walks of life.
Why Work With Us
Our customers come from all walks of life, and so do we. We hire great people from a variety of backgrounds because their input, experience, and perspective make us better; and our clients, and the families we serve, deserve the best. EverDriven is growing so there is no shortage of upward and lateral mobility opportunities.
