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Designs, develops, troubleshoots, and debugs software programs and tools supporting design, infrastructure, and technology platforms. Works on operating systems, compilers, networking equipment, utilities, databases, and cloud/Internet tools. Evaluates hardware compatibility and influences hardware design decisions.

Design and implement automated functional, system, and end-to-end tests for deduplication, ingest/restore performance, data integrity, and protocol behavior. Build and maintain automation frameworks integrated with CI/CD. Develop tests for storage protocols, REST APIs, security features, cloud tiering, and replication. Configure qualification environments (appliance labs, VMware, Hyper-V) and integrate with backup apps. Triage defects and track resolution via Jira in an Agile workflow.

Lead product strategy, roadmap, and lifecycle for ActiveScale object storage. Define vision, translate customer needs to requirements, prioritize features, collaborate with Engineering and cross-functional teams, engage customers and partners, and own go-to-market, pricing, and launch activities for large-scale, hybrid-cloud storage solutions.

Design, implement, and optimize Quantum's hyperconverged infrastructure software stack. Work on distributed resource scheduling, software-defined storage, virtual networking, performance tuning (iSCSI, NVMe-oF, DPDK), fault tolerance, live migration, hypervisor and container integrations, and scale-out lifecycle automation to ensure high availability and efficient resource utilization at scale.

Serve as primary customer contact, handle inquiries, prepare quotes, process orders, track shipments, maintain customer relationships, and coordinate with internal teams to ensure timely fulfillment and issue resolution.

Lead and manage the Accounts Payable function, overseeing invoice processing, vendor onboarding, reconciliations, weekly payments, 1099 reporting, audit support, cash forecasting, compliance, and process automation to ensure accurate, timely outgoing cash operations.

Manage full inside-sales cycles including pricing, quoting, and coordination. Engage customers and channel partners via discovery calls, product positioning, and follow-ups. Build product knowledge, create accurate quotes in Salesforce/quoting tools, and coordinate with logistics, renewals, and service teams. Collaborate with field sales, marketing, and technical teams to support regional growth.

Systems-first infrastructure engineer responsible for designing, building, and administering on-prem and cloud infrastructure. Manage servers, storage, hypervisors, networking, Active Directory/domain services, certificates, backups, monitoring, and virtualization. Support CI/CD and DevOps tooling, automate with scripting, troubleshoot VM/container workloads, administer SaaS/cloud platforms, and maintain runbooks and operational documentation.

Provide second-line technical support for complex electro-mechanical equipment, computer systems, software, and network/wireless systems. Diagnose, troubleshoot, repair, and debug issues escalated from first-line support. Report bugs and reliability problems to design/software engineering. May assist with customer installations and training and support end users of sophisticated products.

Participate in pre-sales technical activities: gather customer requirements, design and document complex shared-storage solutions for Media & Entertainment workflows, deliver technical presentations and demos, create reference architectures, collaborate with sales, partners and PMs, and support RFIs/RFPs and Salesforce updates.