Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience diagnosing, troubleshooting, repairing complex electro-mechanical equipment
- Experience troubleshooting computer systems and complex software
- Experience with networked and/or wireless systems
- Ability to report design, reliability, and maintenance problems to engineering teams
- Experience with customer installation and training
What We Do
<p><span style="color: rgb(51, 51, 51); font-family: Arial; font-size: 11px; line-height: 11px; background-color: rgb(237, 237, 237);">Quantum has become the global expert in data protection and big data management solutions. We provide a unique combination of specialized storage solutions and unmatched value for traditional, virtual and cloud envi
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