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The Marketing Manager will develop and execute Fido's marketing strategy in South Africa, manage campaigns, build brand visibility, and oversee the marketing budget.

Lead Fido's market expansion in Uganda by driving product innovation, forming strategic partnerships, conducting market and competitive analysis, raising debt for growth, and building and mentoring a high-performing business development team to launch and scale digital financial products.

Support corporate finance and strategy through debt raising, M&A, due diligence, market expansion analysis, financial modeling, investor materials, and cross-functional strategic work. Own end-to-end transaction workstreams, synthesize market intelligence, and present insights to senior stakeholders.

Lead customer experience and back office operations in Zambia, coordinating frontline support and third-party providers, managing transaction monitoring, reconciliations, escalations, knowledge base, reporting and KPIs to ensure operational excellence and scalable customer service.

Provide high-volume customer support via calls, email, and chat; resolve issues and escalate as needed; support upsell/cross-sell efforts; perform transaction processing, data audits, and back-office recordkeeping; maintain compliance and CRM records; meet KPIs and recommend process improvements.