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Supports business customers, Account Managers, and Customer Success Managers by triaging requests, coordinating orders and service activations, tracking fulfillment, resolving escalations, and maintaining customer records. The role coordinates cross-functional teams, supports renewals and retention, conducts customer outreach, assists with sales activities, and identifies process improvements. It requires customer service, CRM, telecom product knowledge, organization, problem-solving, and proficiency with Microsoft Office.

Provisions, configures, activates, tests, and troubleshoots telecom network services across IP, transport, and voice domains. Installs customer and network equipment, performs service turn-ups, supports fault resolution, handles cabling and remote hands at facilities, documents work in ticketing or OSS systems, and participates in on-call support. The role requires foundational telecom or network operations experience, technical troubleshooting skills, a valid driver’s license, and flexibility for after-hours and weekend work.

Provides technical leadership throughout the telecommunications sales cycle. Translates customer needs into network and service solutions, designs fiber, internet, Ethernet, voice, TV, and managed security offerings, supports feasibility analysis and pricing, prepares technical proposals, and ensures accurate handoff to provisioning and operations. The role collaborates with sales, engineering, NOC, and field teams while presenting technical concepts to customers and improving solution documentation and order quality.

Leads planning, execution, and optimization of telecommunications product launches. Coordinates cross-functional teams and vendors, manages billing and product configurations, develops documentation and test cases, conducts UAT, supports launch and migration activities, monitors performance, and provides internal product and billing support. The role also maintains audit-ready information, troubleshoots system issues, and supports evolving business priorities.

Provides administrative and operational support for People Operations and Safety teams. Maintains safety records, procedures, inspections, training documentation, financial transactions, purchase requisitions, reimbursements, payments, inventory, supplies, mail, and DBIDS access credential processes. Supports employees, vendors, customers, and executives while maintaining confidentiality, accurate records, and timely workflow completion. Requires strong organization, communication, customer service, Microsoft Office and eLation proficiency, schedule flexibility, a Guam driver’s license, and travel between locations.

Creates product education materials, including presentations, manuals, videos, and online modules, and delivers training through workshops, webinars, and e-learning. Maintains product knowledge, supports sales and partner enablement, gathers training feedback, updates documentation, and collaborates with product management, marketing, and customer support. Requires strong communication, presentation, instructional design, organization, and telecom product knowledge, plus a valid Guam driver's license and travel availability.