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Lead and manage a team of operations coordinators and account managers supporting intermodal freight customers. Set strategy, translate business goals into operational plans, drive process improvements and data-driven decision making, allocate resources, present to customers, pursue account growth, reduce accessorial losses, and build cross-functional relationships to improve service and financial performance.

The role involves providing technical support for the Brokerage business ecosystem, diagnosing issues, managing tickets, and improving user support processes.

Lead GTM technology strategy and engineering for Sales and Marketing: architect and scale GTM systems, champion multi-stack AI automations, own tool discovery and ROI modeling, govern vendor ecosystem, translate commercial workflows into Salesforce technical blueprints, manage a core stack (ZoomInfo, Clay, Gong, Demandbase, LMS), drive adoption and enablement, and partner with IT/BI for executive analytics and integration into the data lake.

Lead GTM technology strategy and execution for Sales and Marketing: architect commercial infrastructure, translate business needs into technical blueprints, evaluate vendors and ROI, drive AI-led automation across tools, partner with engineering and BI for integrations, and own adoption, enablement, and executive reporting to increase pipeline velocity and tool utilization.

The Systems Engineer will provide technical support for the Brokerage business, resolving issues, managing tickets, and maintaining systems performance, while collaborating with cross-functional teams.

Lead GTM technology strategy and execution for Sales and Marketing systems: architect scalable GTM infrastructure, design AI-driven automation across stacks, own tool selection and ROI, translate business needs into technical requirements, drive adoption and enablement, and partner with engineering and BI for integrations and executive reporting.

Lead GTM technology strategy and engineering for Sales and Marketing systems: architect scalable GTM infrastructure, drive AI automation across Gong/Salesforce/Clay, own tool intake and ROI modeling, manage vendor ecosystem, translate commercial workflows into technical blueprints, partner with engineering and BI, and drive adoption, enablement, and executive reporting for the tech portfolio.

Lead GTM technology strategy and engineering to scale Uber Freight's sales and marketing stack. Define requirements, evaluate vendors, author ROI-backed business cases, and prototype AI-driven automation across Salesforce, Gong, Clay, and enrichment platforms. Partner with engineering, BI, and enablement to integrate tools into the data lake, drive adoption and KPIs, and deliver executive reporting on tool health and TCO.

Lead mid-market account acquisition and expansion for Uber Freight by developing relationships with Directors, VPs, and C-suite, managing the full sales cycle, forecasting pipeline, co-selling with Managed Transportation reps, mentoring teammates, and using CRM and sales intelligence tools to close complex, solution-based logistics deals.

Lead forecasting, pipeline governance, territory design, quota setting, and performance analysis for acquisition and expansion sales teams. Build dashboards, run root-cause analyses, support annual planning and present data-driven recommendations to sales leadership and executives to improve revenue outcomes.