Uber Freight

Customer Support Specialist III

Posted 8 Days Ago

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38103, Memphis, TN, USA

In-Office

Mid level

Logistics • Transportation

The Role

Manage intermodal shipments from entry through delivery, ensuring on-time performance and accurate status updates. Communicate with customers, carriers, vendors, and logistics teams to resolve shipment issues, coordinate appointments, handle service failures and accessorial information, and maintain relationships. Set up receivers, locations, users, and vendor records while learning customer workflows and business practices. The role is initially onsite in Tinley Park, with hybrid work available after 90 days of training.

Summary Generated by Built In

Schedule: Full Time

Job Type: On-site

Salary Type: Hourly

Req #: 3227

About the Role

Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Memphis. The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.  

What the Candidate Will Do

Process shipment entries and actively lead timely performance/automation objectives 
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. 
Exceed customer on-time pick-up and delivery expectations 
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs 
Utilize external websites and other tools of communication to set shipment appointments 
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc. 
Set up new receivers, vendors, and supplier’s locations 
Work directly with Logistics Teams to assist with shipment issues or problem-solving 
Additional Responsibilities Regarding Customer and Carrier Relationships 
Correspond with customer and carrier regarding detention and other accessorial information 
Set up new customer and vendor users on our platform 
Acquire solid understanding of customer business practices and workflow

Basic Qualifications

High school diploma or GED equivalent 
Minimum of 2-4 year of experience with intermodal shipments

Preferred Qualifications

Customer Service background 
Service-related industry experience 
Knowledge of the freight industry 
Basic proficiency with Microsoft Office Suite 
Intermodal Experience
Bachelors Degree preferred

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Skills Required

High school diploma or GED equivalent
2-4 years of experience with intermodal shipments
Customer service background
Service-related industry experience
Knowledge of the freight industry
Basic proficiency with Microsoft Office Suite
Intermodal experience
Bachelor's degree

Uber Freight Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber Freight and has not been reviewed or approved by Uber Freight.

Healthcare Strength — Health coverage is considered strong, including medical, dental, vision, and mental-health/EAP options with HSA/FSA support. This is often highlighted as a reliable cornerstone of the package.
Parental & Family Support — Parental leave stands out with extended paid time for new parents and broader family-planning support. This category is frequently singled out as a clear strength.
Leave & Time Off Breadth — PTO and sick leave are described positively, with hybrid/remote flexibility in many roles supporting work–life balance. Time-off policies are seen as a meaningful contributor to overall satisfaction even when pay sentiment is mixed.