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Lead and coach a small implementations team while owning strategic, complex customer onboardings. Map business processes, configure Tabs, manage ERP integrations (NetSuite, QuickBooks), drive process improvements, act as customer SME on accounting/ASC 606, and partner cross-functionally to ensure smooth go-lives and scale.

The Customer Success Manager at Tabs will manage customer relationships, ensure adoption of Tabs’ AI-powered platform, proactively resolve issues, and drive success outcomes through data-driven insights and collaboration with stakeholders.

The Customer Success Manager will manage client relationships, driving success outcomes, onboarding, troubleshooting, and coordinating with cross-functional teams on accounting and revenue processes.

As the first Data Engineer, design and implement a scalable data platform, build data pipelines, and establish data modeling standards. Enable BI accessibility and document core metrics.

Own strategy, roadmap, and delivery for converting unstructured contracts into accurate structured billing and revenue models. Define contract lifecycle workflows (processing, amendment, renewal, termination), improve AI-powered extraction accuracy, measure data quality, run user research and competitive analysis, and align cross-functional stakeholders to automate contract-to-cash flows.

Deliver end-to-end customer projects by scoping, building, and launching custom workflows and integrations. Develop solutions in Python and React using Tabs APIs, investigate customer environments, debug production issues, and coordinate cross-functionally to drive adoption and shape product roadmap.

Provide first-line technical support for merchants: triage and resolve issues across invoicing, payments, integrations (QuickBooks, NetSuite, Stripe), and data workflows; escalate to Engineering; identify recurring issues; create documentation and merchant education; collaborate with Customer Success, Product, and Contract Operations. Will handle high ticket volume and provide some out-of-hours coverage.

Lead and scale the Customer Success function to drive retention and expansion, hire and develop teams, manage escalations, create operating models and reporting, partner cross-functionally, and ensure customers realize measurable ROI from Tabs.

Lead full-cycle recruiting for Sales, Marketing, Enablement, and Customer Success. Source, interview, and close GTM talent; design scalable interview processes; partner with hiring managers; negotiate offers; and build recruiting best practices to scale hiring at a fast-growing AI startup.

As a Business Development Representative, you will execute outbound strategies, qualify leads, conduct outreach, and engage prospects to support sales growth.