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Manage day-to-day operations of assigned group captive insurance programs, own client and broker relationships, prepare board materials and financial reports, drive renewals and business development, monitor risk and performance metrics, coordinate with underwriting/claims/compliance, and mentor junior staff to support strategic captive leadership.

Lead design, deployment, and operationalization of MCP-based AI integrations connecting LLMs to enterprise apps and data. Build MCP servers, SDKs, and integrations (Azure, ServiceNow, Databricks, Microsoft 365, Jira); define access, governance, observability, and performance practices; partner with architects and business teams to productionize use cases.

Oversee client relationships, manage account lifecycle, ensure compliance, drive process improvements, mentor staff, and monitor team performance in a fast-paced environment.

Support brokers in managing and growing a specialized wholesale commercial insurance portfolio. Handle new business and renewals, prepare submissions and proposals, review policies/endorsements/invoices, ensure compliance, maintain account data, analyze portfolio trends, collaborate with carriers and internal teams, and deliver high-quality client service to drive retention and growth.

Manage surplus lines documentation, filings, and tax tables; ensure regulatory compliance; support audits and billing verification; collaborate with underwriting, brokers, branches, and accounting; respond to basic inquiries; participate in process improvements and customer outreach; maintain licensing and complete training.

Lead pricing strategy and actuarial processes for specialty insurance portfolios. Develop and enhance pricing methodologies, models, and rating algorithms. Partner with underwriting, product, and executive teams to price large and complex accounts, monitor portfolio performance, and recommend corrective actions. Use data analysis and predictive analytics to inform product design, delegated authority programs, and strategic planning. Provide leadership to actuarial teams and communicate pricing insights to stakeholders.

Support the binding process for insurance policies by entering underwriting data, ensuring compliance, liaising between underwriters and brokers, issuing endorsements, tracking renewals/cancellations, maintaining records, communicating with clients, and preparing binding performance and compliance reports.

Lead complex business systems initiatives for Premium Accounting: gather and translate requirements, own functional design through SDLC, drive UAT, analyze data/flows, apply AI tools to improve automation and efficiency, advise stakeholders, and mentor analysts.

The Client Support Manager leads a team in resolving client issues, fostering relationships, coordinating onboarding, and improving support strategies and KPIs.

Support pricing for MGUs by developing and improving pricing models (GLMs), analyzing portfolios, compiling statistics and dashboards, evolving rating tools, evaluating vendors, and communicating strategy with underwriting and carrier partners to drive growth and profitability.