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Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Leads and mentors a North America customer engineering team, overseeing complex implementations, integrations, and solution architecture projects. Acts as the primary technical partner for strategic customers, drives product adoption, resolves technical challenges, supports customer satisfaction and expansion opportunities, and collaborates with Sales, Product, Support, and Customer Success. Also develops engineering processes, manages capacity, and tracks team and customer success metrics.

Own the technical product strategy and roadmap for network security and endpoint agent solutions. Define specifications, user stories, acceptance criteria, backlog priorities, performance requirements, and deployment mechanics. Collaborate with engineering, QA, customers, sales, and customer engineering on technical tradeoffs, integrations, and product delivery. Conduct competitive analysis and monitor cybersecurity trends while translating complex networking and operating-system requirements into actionable product plans.

Develop and maintain Linux-based applications and infrastructure, troubleshoot complex issues, and collaborate with teams to optimize performance.

The Regional Sales Manager will drive bookings growth and account development, focusing on acquiring new clients and expanding existing ones in cybersecurity.

The Regional Sales Manager is responsible for driving bookings growth, managing the sales process, acquiring new clients, and expanding existing accounts within a targeted region while collaborating with teams and partners.

The Senior Backend Engineer will design, develop, and maintain backend infrastructure, optimize data management, and collaborate with cross-functional teams to enhance system performance.

Manage the full accounts payable cycle, including invoice review, coding, approvals, vendor payments, vendor record maintenance, expense processing, credit card and account reconciliations, and month-end close support. The role requires a Certified Bookkeeper Type 2 credential, at least three years of bookkeeping or accounting experience, hi-tech industry experience, and proficiency with Priority ERP. Strong organization, attention to detail, communication, and deadline management are essential.

Design, develop, and maintain scalable backend services and internal tools for the data platform; contribute to platform architecture; collaborate with security researchers and product teams to turn cybersecurity ideas into production-ready software; apply engineering best practices for testing, observability, CI/CD, and maintainability.

Ensure customers realize value post-purchase by driving product usage, delivering training, supporting deployments, resolving technical issues with support/R&D, conducting regular engagements, and relaying customer feedback to improve the product.