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Serve as the primary in-person contact for residents across a property portfolio, manage communications and CRM inquiries, facilitate move-ins/move-outs, support community operations, assist with events and notices, ensure compliance with housing and safety laws, and maintain high customer service standards while working on-site five days per week.

Manage a team of community relations representatives to deliver excellent resident experiences. Oversee resident communications, move-in/move-out processes, event support, compliance with Fair Housing and company policies, budgeting for office expenses, staff development and performance, and collaborate with community management to improve operations and satisfaction.

The Community Relations Representative serves as the main contact for residents, managing communications, facilitating move-ins/outs, and ensuring customer satisfaction through excellent service.

Support asset management by reporting, analyzing, and forecasting property financials; build Excel financial models and dashboards; underwrite capital projects; prepare reports for senior management; collaborate cross-functionally and perform market analysis to inform capital allocation and asset strategies.

Manage end-to-end application review and approval processes in a centralized sales hub. Supervise and coach an application team, delegate workload, ensure timely applicant communication and verification, maintain compliance with company standards and applicable laws, and optimize funnel/CRM lead management.

Lead HR Business Partnering for corporate and field operations: advise leaders on performance, employee relations, leaves/accommodations, workers' compensation oversight, HR compliance, and organizational effectiveness. Manage and mentor HR team members, deliver training, implement HR strategies, and drive culture and change initiatives to support business goals.

Support maintenance operations by managing service requests, scheduling vendors and inspections, creating purchase orders, coordinating projects, communicating with residents and onsite teams, and ensuring compliance with maintenance standards and policies.

Provide high-quality customer service to residents throughout move-in, move-out, and daily tenancy. Handle inquiries, manage resident documents, resolve concerns, maintain satisfaction scores, and use property management software and mobile apps to support operations.

The Operations Coordinator facilitates maintenance operations, prioritizes service requests, schedules vendors, manages inspections, and improves processes to ensure efficient property management.

Manage community accounting operations including posting payments, deposit accounting, month-end, collections, resident communications, and supporting legal eviction/small claims processes. Provide high customer service and maintain compliance with company policies and applicable laws.