Job Objectives: The Community Relations Representative is responsible for providing an excellent customer service experience throughout the resident journey at Essex.
ESSENTIAL JOB FUNCTIONS:
- Promotes excellent customer experience by having positive interactions with the residents
- Assists with move-in and move-out processes
- Manages resident documents and additional paperwork as needed
- Handles resident inquiries and concerns to ensure their issues or questions are adequately addressed
- Maintains high customer satisfaction scores by ensuring the residents are treated with care
QUALIFICATIONS:
- High school diploma or equivalent required, college degree preferred
- Excellent customer service skills and a desire to help people
- A minimum 1 year of customer service experience preferred
- Good organizational and time management skills
- Ability to read and write English; speak English and understand spoken English
- Ability to utilize a personal smart device for apps related to property operations and communication
- Knowledge of Microsoft Suite and property management software
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.Skills Required
- High school diploma or equivalent
- College degree
- Excellent customer service skills and desire to help people
- Minimum 1 year of customer service experience
- Good organizational and time management skills
- Ability to read, write, speak, and understand English
- Ability to utilize a personal smart device for property apps and communication
- Knowledge of Microsoft Suite
- Knowledge of property management software
Essex Property Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Essex Property Trust and has not been reviewed or approved by Essex Property Trust.
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Leave & Time Off Breadth — Time off is positioned as industry-leading, with PTO that increases with tenure. A broad paid-holiday schedule and Sick/Safe Time support work-life balance.
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Healthcare Strength — Healthcare coverage offers multiple medical, dental, and vision options with added mental-health resources. Wellness programs supplement core plans to enhance overall coverage.
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Wellbeing & Lifestyle Benefits — Wellbeing value is reinforced by employee rent discounts, recognition programs, and a broad savings marketplace. Housing discounts and wellness initiatives can meaningfully elevate total rewards in high-cost markets.
Essex Property Trust Insights
What We Do
Essex Property Trust, Inc., is a fully integrated real estate investment trust (REIT) that acquires, develops, redevelops, and manages multifamily residential properties in San Diego, Orange County, Los Angeles, Northern California and the Pacific Northwest. Since its founding in 1971, Essex has made a commitment to the vibrant coastal economies in which we operate, we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders. Working at Essex is more than just a job. We believe our employees deserve a rewarding career with opportunities to grow their knowledge, skills and experiences, and we pride ourselves on five values to ensure we're staying true to ourselves and the communities that we serve: act with integrity, care about what matters, do right with urgency, lead at every level and seek fairness. Our employee experience is driven by an inclusive culture and a diverse team of people with common values. We pursue excellence at every turn and aim to re-imagine our people programs with technology-driven innovations, upgrading and standardizing how we work, and offering programs that allow our employees to achieve physical, mental and financial well-being. Working at Essex is not a destination. It is a journey where you can confidently build your career, knowing we’re always dreaming up what is next at Essex.
