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Conduct management system assessments according to BSI standards, prepare reports, recommend certificate actions, and develop client relationships while ensuring compliance and quality in the automotive industry.

The Regulatory Lead manages certification body status in Japan, providing regulatory expertise, leading audits, and liaising with government authorities to ensure compliance.

Leads global AI regulatory, accreditation, and certification activities for BSI’s certification and notified bodies. Develops conformity assessment activities, policies, procedures, documentation, and certification schemes aligned with ISO standards, the EU AI Act, Medical Devices Regulation, and other global requirements. Ensures assessor expertise and rigor, provides technical input on AI lifecycle and management-system assessments, and represents BSI in industry forums and stakeholder groups.

Leads global AI quality, accreditation, and conformity assessment activities, including obtaining EU AI Notified Body designation, developing regulatory processes, and ensuring consistent certification practices. The role advises internal teams and customers, represents BSI in international technical forums, establishes competency criteria, supports regulatory programs, identifies process improvements, and shapes the AI and machine learning business strategy. It requires expertise in global AI regulations, quality management, legislation, technical product areas, stakeholder influence, and people leadership.

Conduct third-party certification audits of client management systems against ISO standards, both onsite and remotely. Develop audit plans, review documentation, evaluate conformity and effectiveness, document findings and nonconformities, communicate results, assess corrective action plans, verify corrective-action effectiveness, and maintain accurate audit records while ensuring objectivity, impartiality, and confidentiality.

The Client Support Advisor serves as the first contact for clients, handling queries and complaints with a focus on delivering high-quality customer service and problem resolution.

Identify and develop new business opportunities, build and maintain client relationships, and drive revenue growth for BSI Assurance Certification. Prepare presentations and proposals, collaborate with internal teams to deliver solutions, and manage sales activities and pipeline in Salesforce while applying product knowledge and digital marketing to retain and grow clients.

Assess AI-enabled products and software against regulatory requirements and standards, supporting conformity assessments, CE marking, certification, and client guidance. Review technical documentation, mentor colleagues, develop assessment procedures and tools, contribute to AI testing methodologies, and support accreditation, quality, and continuous improvement activities. The role requires practical AI/ML experience, regulatory knowledge, strong analytical skills, and collaboration across global multidisciplinary teams.

Lead employee relations across APAC, overseeing complex and high-risk cases, workforce changes, employment-law guidance, governance, policies, and case management. Advise senior leaders, manage ER specialists across China, India, and Japan, support unions and employee forums, analyze case trends, deliver capability programs, and improve processes through digitalization, data, and AI.

Perform on-site and remote audits of client organizations against ISO 27001 and ISO 22301, build client relationships, assess compliance and business continuity, report findings, and support clients to improve performance against national and international management standards.