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Job Title: Client Support Advisor
Location: Poland (Warsaw)
Work Model: Hybrid, with 3 days working from the office.
Purpose of the Role
You’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference.
You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution and helping to deliver a seamless, professional, and high-quality client experience.
Key Responsibilities
Client Support & Communication
Handling incoming calls and emails from clients, delivering a professional and friendly service
Acting as the first point of contact and resolving queries at the first opportunity, wherever possible
Proactively contacting clients to resolve requests and provide updates
Problem Solving & Ownership
Taking full ownership of client queries, including complaints or concerns, through to resolution
Managing challenging conversations with confidence and empathy
Ensuring all issues are handled promptly, thoroughly, and in line with company standards
Collaboration
Working closely with other departments and teams to deliver a seamless service
Sharing best practices and supporting a positive, inclusive team culture
Identifying opportunities to improve the client experience
Administration & Accuracy
Processing client requests efficiently and accurately
Maintaining up-to-date and detailed records in internal systems
Supporting wider administrative activities linked to client management
What Success Looks Like
You consistently deliver a high-quality, reliable service to our clients
Client queries are resolved efficiently, with a focus on first-time resolution
You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience
You actively contribute to a positive, collaborative team environment
What We’re Looking For
Experience
Experience in a customer service or client-facing role is beneficial but not essential
We’re interested in people with the right attitude, strong communication skills, and a genuine desire to help others
Full training will be provided to support your success in the role
Skills & Abilities
A genuine passion for helping people and delivering great service
Strong communication skills, with the confidence to speak to a range of clients
A calm and professional approach, especially when handling challenges or concerns
Good organizational skills, with the ability to manage different tasks and priorities
Attention to detail and a willingness to learn new systems and processes
A proactive mindset — you take initiative and look for solutions
Comfortable working both independently and as part of a team
Languages
Business fluency in English (essential)
Fluency in at least one additional European language (e.g. Polish, French, German, Spanish, Italian, or Dutch) is required; additional languages are a plus
Our Values
Client Centric: Putting clients at the heart of everything we do
Agile: Adapting and embracing change
Collaborative: Building trust-based relationships and working inclusively with others
👉 If you enjoy solving problems, are passionate about delivering excellent client service, and thrive in a fast-paced, client-focused environment, we would love to hear from you.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
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BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
