Top Tech Jobs & Startup Jobs

Develops pricing models and financially viable service solutions for new business, renewals, and expansions. Analyzes costs, pricing scenarios, margins, forecasts, and competitor benchmarks; supports RFP responses; and presents pricing strategies to leadership and cross-functional teams. Partners with Finance, Operations, Sales, Business Development, and Solution Design to translate client requirements into scalable, profitable delivery models.

Leads the technology Quality Assurance program, developing ITIL-aligned policies, processes, controls, KPIs, and reporting. Oversees event, incident, problem, change, and asset management; leads incident response, root-cause analysis, change advisory activities, release coordination, and continuous improvement. Partners with engineering, IT, operations, and PMO stakeholders to improve technology delivery quality and reliability.

Monitors and evaluates interpreter and contact center performance, prepares quality reports, conducts audits, maintains QA records, identifies issues, and supports improvement plans. The role collaborates with training, compliance, supervisors, and management to resolve quality concerns, participates in calibration and evaluation programs, and maintains interpretation quality, ethical, and professional standards.

Supports the HR compliance program by monitoring employment regulations, maintaining compliance calendars and audit-ready records, auditing HRIS and personnel data, supporting audits and regulatory inquiries, tracking corrective actions, and maintaining policies, notices, training, and documentation. Partners with HRIS, Payroll, Benefits, Legal, IT, and Operations teams to improve compliance controls, data integrity, reporting, and HR processes.

Receives, sorts, counts, opens, shreds, and prepares incoming mail for scanning. Operates scanning equipment and tracking software, reviews scanned documents for quality, performs manual data entry, and handles confidential information accurately. The role involves lifting mail trays and boxes, following structured processes, and collaborating with a team while cross-training across mailroom functions.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

The Bilingual CSR handles customer inquiries, resolves issues, maintains records, and ensures a positive experience for bilingual customers.

Leads full-cycle talent acquisition for Mexico Operations contact center and back-office roles. Oversees recruiting teams across multiple locations, develops sourcing and hiring strategies, analyzes recruitment metrics, audits compliance, mentors talent acquisition staff, and partners with HR and operations to improve candidate quality, retention, communication, and recruiting effectiveness.

Leads the global Human Resources organization across multiple countries and locations. Responsibilities include developing HR strategy, policies, procedures, compliance programs, employee and labor relations, benefits, compensation, training, organizational development, reporting tools, and culture initiatives. The role mentors HR personnel, ensures regulatory compliance, and structures the HR department to support company goals.

Supports site HR operations across employee and labor relations, policy implementation, workforce reporting, HRIS data integrity, investigations, compliance, training, performance management, employee engagement, leave administration, and personnel records. Partners with managers, employees, Site HR leadership, and Corporate HR to resolve workplace matters and support a positive culture at a U.S. production site.