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The Bilingual CSR handles customer inquiries, resolves issues, maintains records, and ensures a positive experience for bilingual customers.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.

The Finance Manager oversees financial operations, budgeting, forecasting, and reporting. This role involves financial modeling and pricing strategies, partnering with various departments to ensure profitability and financial discipline.

Own and execute DATAMARK's organic social media strategy (primarily LinkedIn). Develop and manage the content calendar, create and oversee social content, support executive thought leadership, manage community engagement, and analyze social performance. Collaborate cross-functionally to drive brand visibility, demand generation, and employer branding.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.

Lead and develop multi-site talent acquisition teams, design and implement recruiting strategies, analyze ATS data to improve hiring effectiveness, ensure compliance, and mentor TA personnel to meet current and future staffing needs.

The Quality Assurance Specialist monitors and evaluates back office data entry performance, prepares quality reports, conducts audits, and collaborates with various departments to address QA issues.

Responsible for managing the company website and marketing technology, ensuring technical stability and analytics tracking, supporting campaign performance, and optimizing digital experiences.