DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).
In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chat
Responsibilities- Provide accurate information on products or services
- Resolve customer issues or complaints in a timely and efficient manner
- Maintain accurate and up-to-date customer records
- Update account information as necessary
- Escalate complex cases to the appropriate team members or departments
- Ensure a positive customer experience by providing exceptional service
Requirements
- High school diploma or equivalent
- Fluency in both English and Spanish
- Previous customer service experience preferred
- Excellent communication skills in both English and Spanish
- Strong problem-solving and decision-making abilities
- Good computer literacy
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
Benefits
- Health Insurance
- Work From Home
- Performance Bonus
- Paid training
- Flexible schedules
- Internet Stipend
Top Skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
