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負責客戶經營、跨售策略、名單管理及數位行銷專案推動，透過 CRM、會員與忠誠度機制提升客戶價值。規劃客群、行銷活動、KPI 與跨部門執行，分析名單轉換及銷售成效並持續優化。同時支援保險商品策略、新商品上市、銷售分析、通路推廣及商品相關行政與系統維護。

Leads commercial and strategic product management for a life insurance portfolio. Responsibilities include product strategy and roadmaps, governance, product design and proposition development, launch readiness, competitor intelligence, regulatory submissions, sales materials, stakeholder coordination, and post-launch reviews. The role manages cross-functional teams and supports product performance reporting, distribution feedback, client presentations, and proposition training.

Leads agency insights, compensation, contests, recruitment financing, promotion, and related proposition initiatives. Converts analytics and research into strategic recommendations, agency-facing value propositions, executive decision papers, and launch materials. Oversees proposition effectiveness, governance, project delivery, compliance, and Agency Manual maintenance while collaborating with Finance, HR, Legal, Compliance, Risk, Marketing, Technology, and distribution leaders. Coaches an insights and propositions team and drives cross-functional implementation.

Supports agency compensation, contests, rewards, recruitment financing, and related propositions. Conducts commercial analysis, forecasting, pricing, budgeting, post-implementation assessments, and business-case development. Coordinates cross-functional campaign execution, settlement, communications, compliance, documentation, stakeholder briefings, and adoption monitoring. Partners with analytics, finance, HR, legal, compliance, marketing, technology, and distribution teams to deliver accurate, timely agency initiatives and actionable recommendations.

Supports group policy administration across alteration, new business, renewal, billing, and collection processes. Responsibilities include preparing and monitoring medical card requests, submitting manual AML documentation, managing group email and dispatchers, creating policies and invoices, sending welcome letters, and preparing premium receipts, reminders, and excess claim billing. The apprenticeship requires strong attention to detail, computer literacy, teamwork, and a six-month commitment with a hybrid work schedule in South Jakarta.

Assists product managers with product development activities, including user acceptance testing, product data validation for system migration, document preparation, material review, and translation. The internship combines key assignment and administrative work to provide a well-rounded learning experience while supporting the company’s product delivery strategy.

Provides administrative and operational support to Group Claims through claims registration, case tracking, payment voucher creation, records management, data entry, reconciliation, reporting, and document processing. The role maintains accurate claim and payment records, monitors outstanding requirements, identifies discrepancies, supports process improvement activities, and liaises with internal stakeholders. Strong attention to detail, organization, communication, confidentiality, and proficiency in Microsoft Office are required.

Owns end-to-end business planning, execution, growth, and KPI performance for assigned regions and bank partnerships. Leads regional strategy, sales activation, stakeholder engagement, partnership development, governance, and issue resolution. Coaches bank stakeholders, BDMs, and sales management teams while building leadership capability, succession planning, and a high-performance culture. Ensures compliant execution, strong customer experience, sales quality, and sustainable bancassurance performance.

Plan and execute sales and training activities with assigned bank partners to achieve sales, recruitment, and active-ratio targets. Supervise sales performance and compliance, train and develop sales managers and teams, and maintain effective relationships with internal departments and strategic banking partners. Represent Prudential professionally while supporting assigned projects and business objectives.

Oversee global expense operations, accounting, financial close, statutory and regulatory reporting, treasury, tax, audits, capital requirements, and financial analytics. Lead process automation, internal controls, expense payments, and reporting improvements while partnering with stakeholders across multiple countries. Manage and mentor the Finance team, support senior management reporting, provide business insights, and ensure compliance with accounting standards, tax laws, and regulatory requirements.