Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
To provide administrative and operational support to the Group Claims team by performing routine and standardized activities related to claims processing, payment administration, case tracking, and records management. The role supports operational efficiency by handling administrative tasks.KEY RESPONSIBILITIES :
Claims Administration
• Register claims accurately and promptly in the relevant claims systems.
• Update claim information and maintain accurate case records.
• Perform PCS claim registration and related system updates.
• Support Digital Claims (DC) updates and administrative processing activities.
• Track pending cases and follow up on outstanding requirements.
Payment Administration
• Create Payment Vouchers (PV) in accordance with established procedures.
• Maintain payment-related trackers and supporting documentation.
• Monitor payment status and escalate exceptions where necessary.
Operational Support
• Perform document indexing, filing, scanning, and records management activities.
• Support data entry, data verification, and reconciliation exercises.
• Assist in preparing routine operational reports and management information.
• Highlight discrepancies, exceptions, or incomplete information to the relevant team members for follow-up.
General Administrative Support
• Manage and update operational trackers and monitoring tools.
• Support ad hoc projects, data consolidation exercises, and process improvement initiatives.
• Liaise with internal stakeholders on administrative matters as required.
• Undertake other administrative and operational duties as assigned by the Team Leader.
QUALIFICATIONS & REQUIREMENTS :
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Good attention to detail and accuracy in data handling.
• Strong organizational and administrative skills.
• Good communication skills in English and Bahasa Malaysia.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently while maintaining effective teamwork.
• Strong sense of responsibility, confidentiality, and professionalism.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Skills Required
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
- Good attention to detail and accuracy in data handling
- Strong organizational and administrative skills
- Good communication skills in English and Bahasa Malaysia
- Ability to manage multiple tasks and meet deadlines
- Ability to work independently while maintaining effective teamwork
- Strong sense of responsibility, confidentiality, and professionalism
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
