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The Functional Analyst will focus on Change Management, conducting research and creating engaging content while ensuring the accuracy of materials. They will propose innovative solutions and enhance the team's writing process, liaising effectively with clients.

The Exchange/M365 Engineer will resolve customer issues related to Office 365, providing level II support for products like OneDrive, Skype for Business, and Teams. They will also handle ticket generation and resolution using ServiceNow, maintain technical documentation, and escalate unresolved issues as necessary.