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Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

Job listing contains company and team overview but no specific Learning Specialist responsibilities or duties were provided.

The Learning Delivery Specialist conducts language and accent training, and develops training programs for employee development.

Manage daily OTC operations, including billing and collections. Resolve accounts receivable issues, prepare financial reports, and support audits. Provide guidance to junior team members.

Provide administrative and clerical HR support: maintain employee records, process status changes, assist payroll/time tracking, handle employee inquiries, track leaves/accommodations, and ensure confidentiality and compliance.

Translate Finance & Accounting requirements into scalable ERP architectures and roadmaps using Oracle EBS and adjacent systems. Partner with Finance leadership and technology teams to standardize processes, improve controls, lead end-to-end implementations, and produce solution architecture artifacts using BPMN and capability modeling.

Assist in recruitment, onboarding, employee records maintenance, HR documentation, payroll coordination, and respond to employee inquiries while ensuring policy compliance.

The Customer Support Representative guides customers through questions and concerns, provides solutions, records call details, updates records, and enhances customer experience using phone and computer systems.

The Contracts Specialist III manages the contracting process, which includes review, drafting, negotiation, and execution of contracts and legal documents, ensuring compliance and data management.