Top Tech Jobs & Startup Jobs

Sell BPO solutions through proactive pipeline building, consultative discovery, executive engagement, and deal negotiation. Manage CRM-driven pipeline, build ROI-focused proposals, coordinate cross-functional teams, and close complex enterprise deals while maintaining client relationships and operational alignment.

Source, screen, schedule interviews, and onboard candidates. Maintain sourcing workflows, shared data, productivity reports, and high confidentiality. Support TA Manager and execute special projects while ensuring first-day readiness for hires.

Deliver language training including accent neutralization and other English language programs; create, enhance, and facilitate courses for the Company Academy to develop and support existing employees.

Provide technical pre-sales solutioning and architecture for contact center technologies. Support sales to close deals through presentations, demos, prototypes, and POCs; assess client environments, document requirements, defend solution costs, and act as primary technical contact through implementation while collaborating with sales, development, and support teams.

Handle inbound customer calls to resolve queries, diagnose and troubleshoot issues, build rapport and empathy, and maintain high CSAT. Must work US shifts and follow international voice-process standards.

Lead development and execution of multi-channel demand-gen and ABM campaigns to generate pipeline and accelerate deals. Collaborate with Sales, Product, Creative, and Marketing Ops to produce targeted collateral, run digital tactics, events and webinars, measure ROI, optimize campaigns, and document processes and best practices.

Serve as the HR business partner for Metro Manila, managing employee relations, investigations, grievance resolution, disciplinary actions, and compliance with labor laws. Partner with leaders on ER strategy, support hearings and documentation, analyze ER trends, and recommend process improvements.

Manage and oversee customer support operations for international voice (US shift), ensure high CSAT by resolving customer queries via calls, troubleshoot issues, build trust, produce reports/presentations, and lead a mid-size operations unit in a rotational office-based schedule.

Install, administer, monitor, and optimize Windows and/or UNIX servers and network management systems. Perform backups, restores, patches, troubleshooting, performance tuning, directory services management, and participate in disaster recovery and project work. Respond to Service Desk tickets to meet SLAs, maintain SOPs/documentation, and support process improvements for core infrastructure services.

Lead and manage day-to-day contact centre operations, including workforce planning, resource allocation, performance and quality management. Develop and implement strategies to improve efficiency and customer satisfaction, coach and support team leaders and agents, collaborate with QA and Training, monitor KPIs, ensure policy and regulatory compliance, and foster employee engagement and development.