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The Learning Specialist will enhance employee training and development through effective learning programs and ensure alignment with company goals.

Lead account strategy and growth for existing clients by qualifying, selling, negotiating and implementing solutions. Oversee contract renewals, craft proposals, manage internal resources, guide deal assumptions and metrics, ensure compliance, drive team performance, and act as primary client contact for reviews and satisfaction.

Perform compliance audits, reviews, and quality checks across business processes; identify gaps and risks; prepare reports and metrics; monitor policy and regulatory adherence; collaborate with Operations and Quality to implement corrective actions; maintain documentation and support compliance initiatives and process improvements.

Lead corporate recruiting for assigned business groups: source and present diverse candidates, supervise recruiters, manage requisition metrics, ensure compliance, develop sourcing strategies, oversee onboarding, and consult with leadership on talent planning.

Manage a mid-size BPO customer support unit delivering international voice support on US shifts. Resolve customer queries via calls, troubleshoot issues, build trust, track CSAT, create reports and presentations, and work rotational on-site shifts.

The Team Manager Customer Experience provides support to customers through calls, resolves queries, and builds trust to achieve high satisfaction scores.

Manage a mid-size international voice contact center team (100–200 employees), ensure high-quality customer support via calls, troubleshoot and resolve customer issues, drive CSAT, build reports/presentations, and work US-shift rotational schedules in-office.

The Talent Acquisition Associate will work to recruit top talent for Alorica, contributing to creating great customer experiences.

Lead planning and execution of medium-to-high complexity technology projects within the Automations program. Coordinate cross-functional teams, manage vendors, allocate BA/QA/development resources, liaise with solution architects, and drive program delivery. Oversee multiple concurrent projects, manage scope/schedule/budgets, conduct risk assessments, resolve dependencies, and report progress to senior leadership.

Provide bilingual (French/English) technical customer support via phone and case-management tools, troubleshoot product issues, record detailed call information, maintain customer records, meet deadlines and scheduling needs (including weekends), and use Oracle/OMS/CRM/AS400 and Microsoft Office to support departmental goals.