Job Overview
Responsible for directing the qualification, selling, negotiation and implementation of new business opportunities with existing clients. Act as a Customer Advocate regarding existing client solutions.
Essential Duties & Responsibilities
- Expand business footprint with existing clients.
- Align Company short- and long-term strategies with client to maintain and expand revenue.
- Oversee all contract renewals and negotiations
- Present Company solutions based on understanding of client's business issues.
- Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
- Work with internal teams to structure value proposition to clients.
- Lead negotiations to ensure Company best interests from a business issue and legal perspective.
- Provide leadership and support in crafting client proposals.
- Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
- Meet with sales leadership to craft personal development strategy on a regular basis.
- Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Participation in Company Programs must meet minimum performance standards.
- Accountable for all decisions, actions, and directives with respect to job responsibilities.
- Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates
Skills Required
- Directing qualification, selling, negotiation and implementation of new business opportunities with existing clients
- Act as a customer advocate regarding existing client solutions
- Expand business footprint with existing clients and align company/client strategies to grow revenue
- Oversee all contract renewals and negotiations
- Present solutions based on understanding of client business issues
- Manage internal resources and client contacts to negotiate, close and implement new business
- Lead negotiations ensuring company interests from business and legal perspectives
- Provide leadership and support in crafting client proposals and guidance on deal assumptions and metrics (call volumes, service levels)
- Responsible for department performance, motivating team, and progressive discipline up to termination
- Knowledge and compliance with applicable Federal, State, and Local laws, regulations, and company policies
- Act as main point of contact for client visits and business review readiness, providing periodic updates
- Follow up to ensure customer satisfaction and provide feedback for process improvements
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
