Responsibilities
Accountable for the planning and execution of medium to high complexity technology projects within the Automations program. The Program Director will work closely with stakeholders to coordinate delivery across cross-functional teams, ensuring that all relevant parties are involved, consulted, or informed. The Program Director assists with vendor management and coordination.
Provide direction to project managers to ensure that all work streams are carried out effectively and efficiently. Work with BA, QA and Development teams to have resources allocated to the projects. Liaison with Solution Architects and leaders across the org as needed to manage delivery of all technological initiatives within the program. Work with minimal supervision to plan across the multiple projects and present progress to leadership
Possesses strong Project Management skills and experience. Holds others accountable to drive programs/projects to successful execution. agreed-upon outcomes. Ensures that scope and schedule, including changes, are well understood by all interested parties. Coordinates requirements and deliverables across multiple teams, helping to resolve conflicts, dependencies, and technical tradeoffs and ensure teams understand broad, architecture and enterprise-level priorities and how that affects sequencing.
Communicates frequently and capably with a diverse audience, tailoring channel and message depending on needs and desired outcomes. Is influential and can drive change with minimal direct authority. Can articulate complex technical needs in a way that is understood by a non-technical audience. Is aware of and communicates the end user impact of technology projects.
QualificationsQualifications
- Bachelor's degree in Computer Science or related fields
- 10+ years of information systems experience.
- 5+ years of leadership experience with proven demonstration of leading enterprise level projects/programs
- 5+ years of managing multiple concurrent project assignments.
- Expert ability to oversee and manage large, complex, diverse and strategic multi discipline projects that impact the organization as a whole.
- Ability to communicate with multiple teams to achieve buy-in and action.
- Excellent cross-group collaboration skills and demonstrated ability to lead virtual teams to deliver product outcomes.
- Expert level understanding and ability to manage complex program and project budgets.
- Expert level knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified.
- Strong time-management skills; the ability to thrive in a fast-paced environment and to manage multiple, competing priorities simultaneously. Strong technical aptitude.
- Strong/excellent oral and written communication skills, including ability to compose and present business and technical material to technical and non-technical audiences, in particular senior leaders within the organization
Skills Required
- Bachelor's degree in Computer Science or related field
- 10+ years of information systems experience
- 5+ years of leadership experience leading enterprise-level projects/programs
- 5+ years managing multiple concurrent project assignments
- Experience overseeing and managing large, complex, multi-discipline projects
- Ability to communicate with multiple teams to achieve buy-in and action
- Excellent cross-group collaboration skills and ability to lead virtual teams
- Expert-level ability to manage complex program and project budgets
- Expert-level knowledge in conducting risk assessments and developing mitigation plans
- Strong time-management skills and ability to manage competing priorities
- Strong technical aptitude
- Excellent oral and written communication skills; ability to present to senior leaders
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
