Own client-facing technical workstreams from discovery and requirements through solution design, build, testing, deployment readiness, handoff, and hypercare. Lead client sessions, make design decisions, manage scope and dependencies, review team output, and ensure production readiness. Apply generative AI throughout delivery and within client solutions, particularly for consumer-brand use cases including customer care, commerce, fulfillment, POS, and customer data. Coach associate engineers and contribute to estimates, statements of work, reusable accelerators, and growth opportunities.

Lead client-facing marketing technology and personalization engagements from strategy through implementation, oversee delivery quality, drive commercial growth, advise on customer data strategy, campaign orchestration, and identify AI/martech productization opportunities.

Create and publish client project stories, website copy, SEO/AEO content, and short-form video scripts. Own the editorial calendar, brief design and video teams, run SME interviews, and drive partner co-marketing. Use and build AI-augmented writing workflows to scale output and experiment with new formats and channels.