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Leads complex telecommunications and IT programs across LATAM, coordinating international cross-functional teams, customers, stakeholders, technology, and business objectives. Oversees delivery, budgets, resources, risks, priorities, timelines, and governance while driving collaboration and decision-making. Requires strong senior stakeholder management, telecom or technology services experience, familiarity with BSS/OSS, CRM, billing, system integration, or digital transformation, and fluency in Spanish and English.

Monitor telecom applications and infrastructure in a 24×7 NOC environment, perform health checks, analyze alarms and logs, troubleshoot incidents, isolate faults, and escalate complex issues. The role supports releases, upgrades, maintenance, outage restoration, high availability, incident documentation, SLA adherence, and customer communications. Candidates coordinate with application, database, infrastructure, cloud, and customer teams while working rotational shifts, including nights, weekends, holidays, and emergency support.

Designs enterprise telecommunications and BSS architectures, translates business requirements into scalable low-level designs, and leads technical delivery. Collaborates with customers, Product, Engineering, and Project Management teams; facilitates architecture workshops, demonstrations, and release planning. Ensures architectural integrity and industry-standard alignment while using cloud technologies, AI-driven workflows, and agile tools to improve delivery. Requires extensive telecom solution architecture experience, TM Forum and SID knowledge, AI integration experience, fluent Spanish and English, and willingness to work onsite.

Leads Qvantel’s B2B strategy, identifying telecom enterprise opportunities and developing scalable propositions across connectivity, digital services, IoT, cloud, healthcare, and financial services. Translates customer needs into product and solution roadmaps, validates offerings with customers, supports strategic sales and bids, builds commercial pipelines, and establishes the internal B2B capability and operating model.

Develop and maintain high-throughput Java and Spring Boot microservices supporting millions of IoT devices. Build secure REST APIs, event-driven systems, scalable MongoDB solutions, and AWS-based containerized deployments. Own features from design through production monitoring, contribute to architecture and reliability improvements, troubleshoot incidents, and maintain strong test coverage. Collaborate in agile development while using AI-powered tools to improve coding, testing, reviews, planning, and debugging.

Lead presales activities for Qvantel's telecom BSS offerings: design solutions, prepare demos and proposals, support RFx and proposal defenses, coordinate cross-functional teams, engage senior clients, and identify high-value opportunities to drive sales.

Design, operate, and maintain cloud environments (primarily AWS/GCP). Implement security boundaries and governance, author and manage Terraform IaC, troubleshoot hybrid networking and VPCs, operate Amazon EKS clusters, automate tasks with Bash/Python, monitor systems, and drive stable, cost-efficient infrastructure operations.

Manage, maintain, and optimize enterprise SAN/NAS/object storage and backup platforms. Perform L3 troubleshooting across storage, backup, and OS layers, ensure data protection and DR readiness, automate operations, support migrations/upgrades, and collaborate with cross-functional teams to maintain high availability and performance.

Design, implement, and operate secure, scalable cloud architectures (primarily AWS) and hybrid environments. Build reusable Terraform modules, manage Kubernetes platforms, create runbooks and monitoring, define SLOs/SLAs, enforce multi-account security, and drive handovers to operations while collaborating with product, platform, and security teams.

Manage component lifecycle risk across hardware platforms: monitor EOL/NRND/PCN, scrub BOMs, identify and qualify alternate components, maintain Arena PLM records, author ECRs/ECOs, ensure Altium and BOM alignment, and coordinate cross-functional and supplier activities to minimize redesign and supply disruption.