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Develops data-driven opportunities and translates business needs into research questions. Performs data preparation, quality control, statistical analysis, mathematical modeling, machine learning, and forecasting. Communicates findings to business partners, supports strategic decisions, and trains stakeholders to interpret results. Collaborates with Data Science Engineers across the data pipeline, evaluates solution validity, and applies advances in statistics, optimization, NLP, AI, and analytical modeling.

Analyzes business processes and existing system functionality, then designs and documents optimized future-state solutions. Defines functional and non-functional requirements, use cases, data models, and user stories. Supports solution testing, implementation, user acceptance testing, training, knowledge transfer, documentation, and post-implementation operational support.

Drive end-to-end business analysis and solutioning for large-scale retail transformation programs. Translate business needs into functional and nonfunctional requirements, user stories, process flows, and data models. Collaborate with business, architecture, and engineering teams; manage backlog grooming and Agile ceremonies; and support testing, UAT, production issue resolution, traceability, and impact analysis. Retail domain expertise is required in at least one area, such as loyalty, promotions, billing, supply chain, inventory, store operations, or POS.

Collaborates with business partners to define data products, analyzes and translates requirements into data products and information marts, and creates dimensional models using Kimball methodology. Develops Raw and Business Vaults with DataVault 2.0 and Vaultspeed, optimizes SQL query performance, coaches BI business analysts, and supports the organization's strategic data initiatives.

Leads ServiceNow platform design, development, configuration, integration, testing, support, upgrades, and optimization across ITSM, FSM, ITBM, and CSM modules. Develops workflows, scripts, business rules, ACLs, and self-service features; collaborates with architecture and functional teams; provides technical leadership, coaches team members, limits customization, and improves platform costs, reporting, and reuse.

Scrum Master and team coach responsible for facilitating Scrum events, supporting sprint execution, coaching teams in self-management, removing impediments, improving delivery flow, and ensuring adherence to SAFe and Agile practices. The role partners with Product Owners and stream leads, supports backlog management and stakeholder collaboration, and helps build high-performing software development teams in an ecommerce environment.

Designs, builds, deploys, and scales production-grade AI solutions, focusing on Generative AI, Agentic AI, LLMs, RAG, intelligent assistants, automated workflows, and AI pipelines. Translates business needs into measurable AI applications across search, recommendations, document processing, language processing, and autonomous agents. Collaborates with technical and nontechnical stakeholders, identifies new AI opportunities, and promotes emerging technologies and organizational AI maturity.

Analyze and model business processes and future-state systems, identify improvements, define functional and non-functional requirements, and translate business needs into technology solutions. Prepare test cases, data, and scenarios; collaborate with stakeholders, developers, business architects, and project managers; support change management, communications, user documentation, and solution implementation. The role requires extensive business analysis experience, API and data-modeling knowledge, strong stakeholder management, and fluent English.

Drive end-to-end business analysis and solution design for large-scale retail transformation programs. Translate business needs into functional and nonfunctional requirements, user stories, process flows, and data models. Partner with business, architecture, and engineering teams; manage backlog grooming and Agile ceremonies; support testing, UAT, production issue resolution, traceability, and impact analysis. Requires expertise in retail domains, integrations, requirements lifecycle, stakeholder management, and complex solution environments.

Provides first-line IT support to employees across departments and geographies through phone, email, and remote support tools. Troubleshoots password, printer, network, and software issues; prioritizes incidents, resolves problems independently where possible, escalates complex issues, and follows cases through resolution. Requires basic IT knowledge, analytical problem-solving ability, professionalism, empathy, and fluent English. The role is based in Hyderabad on a rotating weekday schedule and includes training and growth opportunities.