• Demonstrate, design, and implement the platform modules in line with business needs.
• Design, develop and configure out of the box workflows, forms, scripts and create / maintain custom objects to meet business requirements using agile methodologies.
• Provide expert level support and maintain the ServiceNow platform as per the agreed service levels (Available, Stable, Performant, Usable and Maintainable)
• Work closely with functional teams, architecture teams in positioning the modules into the landscape.
• Play a key role in creating and adapting the design guidelines, best practices together with the Platform Architect, other Leads and SE’s
• Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements analysis and solution design.
• Worked on full-scale implementation of ServiceNow modules for ITSM, FSM, ITBM, CSM.
• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.
• Understand the business needs and rapidly prototype new solutions. Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs.
• Good hands-on experience on ServiceNow integration with other application/system Using SOAP, REST, JSON
• Coach/ guide the current ServiceNow team in support and operations and projects
• Take active part in platform upgrades (impact analysis, identify upgrade path, realize)
• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
• Proactively work on limiting the customizations, demo the useful features, optimize license/support costs, provide reporting & dashboards useful.
• Identifies opportunities for asset reuse that reduces overall solution cost and development time Requirements:
• Bachelor's degree in Engineering, or equivalent experience in related field
• 6-10 years of experience in Design, Develop IT applications
• 5+ years of implementation/administration experience on ServiceNow platform • Hands-on experience in development / customization / configuration of ServiceNow modules for ITSM (Request, Incident, Change, Problem, Config), FSM, ITBM and CSM • Demonstrates excellent knowledge of ServiceNow tool set and integrations with related systems
• Strong knowledge on the ServiceNow platform (Out of the Box features, workflows) • (Optional) Certifications: ServiceNow Administrator or ServiceNow Implementation • Certification of ITIL processes & Agile methodologies is added advantage • Experience as Java Developer, Scrum Master for the product team is an added advantage
Skills Required
- Bachelor's degree in Engineering or equivalent experience in a related field
- 6–10 years of experience designing and developing IT applications
- 5+ years of ServiceNow implementation and administration experience
- Hands-on development, customization, and configuration experience with ServiceNow ITSM, FSM, ITBM, and CSM modules
- Excellent knowledge of the ServiceNow toolset and integrations with related systems
- Strong knowledge of ServiceNow out-of-the-box features and workflows
- ServiceNow Administrator or ServiceNow Implementation certification
- Certification in ITIL processes and Agile methodologies
- Experience as a Java Developer or Scrum Master for a product team
What We Do
Colruyt Group operates in the food and non-food distribution sector in Belgium, France and Luxembourg with more than 700 own stores and over 1.000 affiliated stores. In Belgium, this includes Colruyt Lowest Prices, Okay, Comarkt, Bio-Planet, Cru, Bike Republic, Zeb, PointCarré, The Fashion Store and the affiliated stores Spar and PointCarré. In France, in addition to Colruyt stores and DATS 24 filling stations, there are also affiliated Coccinelle, Coccimarket, Panier Sympa, Épi Service, VivÉco and PointCarré stores. Jims operates fitness clubs in Belgium and Luxembourg. Newpharma is the Belgian online pharmacy of Colruyt Group. Solucious and Culinoa deliver foodservice and retail products to professional customers in Belgium (hospitals, SMEs, hospitality industry, etc). The activities of Colruyt Group also comprise printing and document management solutions (Symeta Hybrid). Colruyt Group also holds interests, including in Virya Energy (to which DATS 24 belongs since June 2023), Dreamland and Smartmat (known from Foodbag). The group employs more than 33.000 employees and recorded a EUR 10,8 billion revenue in 2023/24. Colruyt Group NV is listed on Euronext Brussels (COLR) under ISIN code BE0974256852. Company No. 0880.364.278 [email protected]
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