Scrum Master
Role Overview
As a Scrum Master, you will lead and support multiple Scrum teams responsible for delivering solutions on the ServiceNow platform. The teams focus on maximizing the use of Out-of-the-Box (OOTB) ServiceNow capabilities, minimizing customizations, and delivering seamless integrations with internal and external systems.
You will act as a servant leader, facilitator, coach, and change agent, enabling teams to deliver high-quality business value while continuously improving Agile maturity, team performance, and delivery predictability. You will foster a culture of collaboration, transparency, accountability, and continuous improvement while ensuring adherence to Scrum and Agile principles.
Key Responsibilities
Agile Delivery & Facilitation
- Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, Retrospectives, Backlog Refinement, and Scrum of Scrums (SoS).
- Support teams in achieving Sprint Goals and delivering high-quality increments aligned with the Definition of Done (DoD).
- Promote Agile values, principles, and continuous improvement practices.
Team Coaching & Leadership
- Coach and mentor teams to become self-organized and high-performing.
- Foster collaboration, accountability, transparency, and a culture of continuous learning.
- Remove impediments and facilitate resolution of conflicts and delivery challenges.
Product Owner & Stakeholder Support
- Support Product Owners in Product Goal definition, backlog management, and prioritization.
- Ensure backlog items are clear, refined, and well understood by the team.
- Facilitate effective collaboration between teams, stakeholders, and business partners.
Metrics & Continuous Improvement
- Monitor and report Agile metrics and derive meaningful actions to improve performance and delivery predictability.
- Drive retrospective actions and improvement initiatives.
Required Qualifications
- Overall 10+ years of IT Software industry experience and actively playing the role of a Scrum Master is must
- Must have worked with one of the Tools like JIRA, ServiceNow Agile, Azure DevOps.. etc
- Prior experience in Software Development Life Cycle of 3-5 years.
- Involved in applying Scrum principles, practices, and theory
- Experience as a Team Leader and coaching, training, or developing teams
- Excellent communication and facilitation skills with the ability to engage both technical and non-technical stakeholders.
Preferred Qualifications
- Prior experience as Scrum Master for a software development team
- Experience in managing multiple Scrum teams simultaneously.
- ServiceNow knowledge
- Knowledge & experience of SAFe is good to have.
Skills Required
- 10+ years of IT software industry experience and active Scrum Master experience
- Experience with JIRA, ServiceNow Agile, Azure DevOps, or a similar Agile tool
- 3–5 years of software development lifecycle experience
- Experience applying Scrum principles, practices, and theory
- Experience as a team leader and in coaching, training, or developing teams
- Excellent communication and facilitation skills with technical and non-technical stakeholders
- Prior experience as Scrum Master for a software development team
- Experience managing multiple Scrum teams simultaneously
- ServiceNow knowledge
- SAFe knowledge and experience
What We Do
Colruyt Group operates in the food and non-food distribution sector in Belgium, France and Luxembourg with more than 700 own stores and over 1.000 affiliated stores. In Belgium, this includes Colruyt Lowest Prices, Okay, Comarkt, Bio-Planet, Cru, Bike Republic, Zeb, PointCarré, The Fashion Store and the affiliated stores Spar and PointCarré. In France, in addition to Colruyt stores and DATS 24 filling stations, there are also affiliated Coccinelle, Coccimarket, Panier Sympa, Épi Service, VivÉco and PointCarré stores. Jims operates fitness clubs in Belgium and Luxembourg. Newpharma is the Belgian online pharmacy of Colruyt Group. Solucious and Culinoa deliver foodservice and retail products to professional customers in Belgium (hospitals, SMEs, hospitality industry, etc). The activities of Colruyt Group also comprise printing and document management solutions (Symeta Hybrid). Colruyt Group also holds interests, including in Virya Energy (to which DATS 24 belongs since June 2023), Dreamland and Smartmat (known from Foodbag). The group employs more than 33.000 employees and recorded a EUR 10,8 billion revenue in 2023/24. Colruyt Group NV is listed on Euronext Brussels (COLR) under ISIN code BE0974256852. Company No. 0880.364.278 [email protected]
