Top Tech Jobs & Startup Jobs

Handles inbound customer calls, email, and chat while delivering customer support and consultative sales. Identifies customer needs, recommends products and paid solutions, troubleshoots issues, and aims for first-contact resolution. The role meets sales and service metrics including conversion rates, Net Promoter Score, new sales, and first-call resolution. Candidates need strong communication, multitasking, computer navigation, customer rapport, and the ability to support customers in Korean and English.

Conduct quality assurance evaluations, root-cause and data analysis, and progress reporting. Serve as an escalation contact and subject matter expert for quality processes, while supporting problem prevention and continuous improvement projects. The role requires strong communication, analytical, organizational, presentation, and decision-making skills, along with English and Mandarin proficiency and fintech experience.

Analyzes potentially fraudulent transactions and monitors assigned customer profiles for suspicious activity. Reviews transaction data and red flags, investigates alerts, performs KYC checks, gathers supporting information, and recommends escalation or closure according to AML policies and procedures. The role supports AML service delivery and requires Spanish and English proficiency, financial or banking experience, and knowledge of AML, KYC, or due diligence.

Provides customer support through inbound phone and email channels for an online shopping platform. Assists with orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance metrics, and contributes to service improvements while maintaining a professional and empathetic brand image.

Reviews and moderates sensitive user-generated content against community guidelines, classifies or removes policy-violating material, investigates issues, escalates complex cases, handles inbound and outbound communications, protects customer information, documents events, and meets KPI-driven performance standards. The role also provides Thai-language customer support, resolves customer concerns, participates in training, and maintains empathetic, professional communication in challenging situations.

Supports workforce management planning by forecasting client demand, calculating FTE requirements, scheduling resources, analyzing staffing trends, and optimizing capacity against budgets. Acts as the WFM subject matter expert for assigned campaigns, provides account insights, supports client relationships, prepares staffing reports, and assists with project work. The role requires accurate short-, mid-, and long-range planning, strong analytical skills, and the ability to manage deadlines under pressure.

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI targets while handling potentially disturbing material, protecting customer information, completing training, and following confidentiality and operational procedures. The role requires rotational-shift availability and is performed onsite, not remotely.

Respond to customer inquiries through inbound calls and email, support online orders, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting service KPIs, protecting customer information, following policies, collaborating with teammates, attending training, and continuously improving support quality. Urdu language proficiency and B2-level English are required.

Provides inbound and outbound sales support through web and telesales channels. Advises customers on products, explains features, processes accurate orders, captures sales opportunities, and drives revenue while maintaining high customer satisfaction. Analyzes sales performance, uses CRM and reporting tools, meets sales KPIs, resolves customer issues, and supports product expertise and quality standards.

Handles inbound customer interactions through calls, email, and chat while identifying sales opportunities and providing technical support. Uses consultative selling to recommend products and services, troubleshoots client issues, resolves inquiries, and meets conversion, sales, customer satisfaction, and first-call resolution targets. Requires strong communication, customer rapport, multitasking, computer navigation, and proficiency in the required language.