Top Tech Jobs & Startup Jobs

Supervise contact center operations by supporting advisors, managing escalations, monitoring systems and performance, delivering coaching and refresher training, implementing continuous improvements, and maintaining strong business partner relationships.

Manages and develops a BPO operations team to achieve campaign objectives and quality standards. Reviews performance reports, tracks underperforming agents, communicates daily goals, adjusts priorities based on real-time results, and ensures KPIs are met. Responsibilities include agent observation, coaching, talent management, monthly one-on-ones, quarterly reviews, and personal development planning. The role requires working US or shifted hours.

Drive new business across APAC through outbound and inbound prospecting, account profiling, cold calling, email campaigns, and pipeline management. Identify customer needs, engage C-level decision-makers, explain cloud security solutions, gather technical requirements, and support solution-selling opportunities. The role requires meeting activity and quarterly performance targets while managing assigned accounts, identifying upsell opportunities, and contributing to customer growth.

Leads global Learning and Development strategy for BFSI processes across geographies and delivery centers. Oversees curriculum design, digital learning platforms, training governance, compliance, analytics, vendor partnerships, and large-scale global programs. Builds leadership pipelines, supports succession planning, manages cross-cultural teams, and drives learning transformation, operational effectiveness, and stakeholder alignment across operations, quality, and client leadership.

Lead continuous improvement and change initiatives across BPO and luxury retail environments. Responsibilities include developing change strategies, assessing readiness, creating communication and training plans, managing stakeholder adoption, defining project scope and timelines, leading cross-functional delivery, mitigating risks, tracking KPIs, and maintaining governance documentation.

Supervise accurate, compliant Irish payroll and benefits administration, including outsourced payroll oversight, reconciliations, statutory reporting, employee queries, and benefits processing. Support migration from outsourced payroll to in-house CHRIS21 operations through process mapping, data validation, parallel testing, controls, and system stabilisation. Collaborate with HR, Finance, Reward, IT, external providers, and payroll leadership while maintaining strong governance, audit evidence, confidentiality, and continuous improvement.

Provides first-line IT and desktop support, including helpdesk call handling, resource allocation, Windows and Office 365 support, laptop maintenance, OS imaging, antivirus deployment, and troubleshooting across Citrix and Stratodesk environments. Completes assigned IT projects, maintains documentation and configurations, diagnoses technical issues, and coordinates with subject matter experts to resolve problems.

Leads digital transformation and optimization for contact center operations, using AI, automation, analytics, and Lean Six Sigma to improve customer and agent experiences. Defines transformation roadmaps, establishes governance, tracks value metrics, standardizes processes, identifies automation opportunities, and drives adoption across regions. Partners with senior stakeholders to align priorities, influence investment, and deliver measurable operational efficiency and service excellence improvements.

Leads and develops a contact center team handling customer service and collections. Responsibilities include coaching, scheduling, performance management, escalation resolution, compliance monitoring, quality assessments, training facilitation, KPI analysis, reporting, and stakeholder communication. The role drives collections yield, payment conversions, call quality, customer satisfaction, adherence, attendance, and regulatory compliance.

Conduct outbound B2B sales and business development for IT and cloud security solutions. Prospect new accounts, manage assigned portfolios, contact decision-makers, assess business and technical needs, explain product value, qualify pipelines, close opportunities, and upsell existing customers. Develop outbound campaigns from ideation through initial pitching and qualification. Native Taiwanese language proficiency and B2-level English are required.