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Own and grow assigned client accounts by ensuring satisfaction and revenue optimization. Manage billing/invoicing, job reconciliation, reporting, change requests, ticket resolution, inventory coordination, SLAs, profitability reviews, and on-site client visits. Provide account planning, forecasting, mentor colleagues, and coordinate cross-functional teams to deliver client deliverables and business reviews.

Design and develop retail displays, exhibits, fixtures, and branded environments. Create production-ready SolidWorks models, renderings, prototypes, and documentation. Lead prototyping, collaborate with Creative, Sales, Manufacturing, and vendors, and ensure designs meet aesthetics, DFM, cost, and installation constraints across multiple simultaneous custom projects.

The Industrial Engineer will collaborate on continuous improvement projects using Lean Six Sigma tools to optimize production efficiency, save costs, and ensure quality. Responsibilities include leading projects, developing feasibility studies, and creating standard operating procedures.

Own client success for a portfolio of industry accounts: drive revenue, manage billing/reconciliations, forecast and report, lead client change projects, ensure SLAs, train teammates, coordinate on-site client visits, and oversee inventory and supply chain coordination.

Manage and grow strategic Fortune 1000 accounts through prospecting, relationship-building, sales programs, and negotiations. Present product updates, cross-sell, collaborate with sales reps, and support long sales cycles to increase revenue and maintain customer relationships.

Administer and manage employee leave programs (FMLA, ADA, disability, parental, military, personal), determine eligibility, maintain confidential HR records, coordinate with third parties and payroll, manage ADA interactive process, track leave balances, ensure legal compliance, provide training, reporting, and support HRConnect.

Own day-to-day service for a portfolio of design-led print accounts (pricing, order status, escalations). Partner with design and product teams to coordinate new product expansions, catalogs, and custom programs. Proactively identify account needs, drive outreach, support forecasts and quotes, and manage design/work order requests through artwork approval and licensing.

Serve as the onsite HR point of contact for leaders and employees, managing employee relations, investigations, performance management, recruiting support, onboarding, HR systems assistance, data review, and partnering with COEs to improve engagement and retention.

Manage and grow a portfolio of distributor accounts for print and promotional solutions. Develop new opportunities and product/program introductions, handle quoting and order follow-up, collaborate with internal teams to ensure order execution, and contribute to revenue growth and customer satisfaction.

Create ecommerce and marketing visual assets (product images, banners, email graphics), manage and organize digital assets, collaborate with marketing/ecommerce teams, ensure brand consistency, track requests in Asana, and improve design workflows and asset organization.