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Act as a strategic finance advisor for Support and SG&A departments, producing monthly spend reports, conducting budget vs. actual variance analysis, delivering transaction-level spend insights, guiding department heads via review meetings, and maintaining financial models and dashboards in NetSuite and Adaptive Planning to improve cost reporting and allocation.

Provide inbound/outbound phone, email, and live chat support for Sky TV clients; troubleshoot software/hardware issues, manage tickets, escalate priority problems, maintain documentation, meet SLAs and quality guidelines, and participate in training and continuous improvement.

The Customer Experience Executive handles inbound and outbound calls, manages live chat, conducts follow-ups on leads, addresses customer queries, and provides internal support, ensuring excellent customer experiences and facilitating sales of Mercedes-Benz vehicles.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Monitors customer interactions across calls, emails, and chats to evaluate service quality. Analyzes KPIs, prepares quality reports, identifies trends, provides agent feedback and coaching, ensures adherence to quality and compliance standards, and collaborates with training and operations teams to implement quality initiatives.

Own end-to-end reporting and analytics for an assigned contact-centre client: build, automate and reconcile dashboards and reports; produce trend, driver and forecast analysis; present insights to clients and stakeholders; support forecasting, risk alerts, business cases and governance; mentor reporting team and improve reporting processes.

Provide 2nd-level global desktop and end-user computing support: manage queues, troubleshoot hardware/software, escalate to 3rd tier, support infrastructure tasks, participate in BAU projects, liaise with stakeholders, and maintain security, compliance, and customer-focused IT service delivery.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Lead consolidation of siloed Australian L&D into a centralized Centre of Excellence. Standardize frameworks, mentor and transition 4–6 training managers, implement enterprise LMS and AI simulation training, and act as the L&D advisor for stakeholders, clients, and executive forums to optimise speed-to-competency and drive change.

As a Salesforce Technical Consultant, you'll design, develop, and support Salesforce solutions, ensuring quality delivery while collaborating with team members on various technical aspects.