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Atuar no atendimento de chamados e incidentes em ambientes críticos, administrar e solucionar problemas em Firewalls Palo Alto e Cisco (Firepower/FTD/FMC), suportar Cisco ISE, configurar L2/L3, OSPF/BGP, VPNs e políticas de segurança, manter documentação e colaborar com equipes e fornecedores.

Drive new business and manage key public-sector clients for IT infrastructure services. Identify customer needs, cultivate long-term relationships, coordinate internal specialists, work with partners and vendors, contribute to business strategy, and support lead generation with marketing.

Manage and maintain SharePoint farms and site collections, administer SQL Server for SharePoint and applications, implement HA/DR, automate tasks with PowerShell, ensure security/compliance, support hybrid M365 integrations, monitor systems, perform incident resolution and on-call duties, and participate in disaster recovery testing.

Lead presales engagements to design, position, and deliver secure networking solutions (SD-WAN, SASE, firewalls). Conduct customer discovery, develop architectural roadmaps, write SOWs, run POCs/demos, support proposals, mentor junior architects, and partner with sales and vendor ecosystems to expand opportunities.

The Skilled Inside Sales Client Manager manages client relationships, identifies sales opportunities, drives client satisfaction, and utilizes sales tools to achieve business goals.

Responsible for first-line support in network operations, monitoring client IT infrastructure, resolving incidents, and ensuring SLA compliance.

The Director, Solution Engineering is responsible for technology solutions delivery, managing architecture, engineering, operations, strategy, and client engagement for Managed Services across the APAC region.

The Networking Managed Services Engineer (L1) provides first-line support, monitors systems, resolves incidents, and ensures operational continuity for client IT infrastructure.

The Networking Technical Services Systems Integration Specialist will utilize their expertise to solve diverse problems, enhance relationships with partners, and impact organizational goals through independent work and influence over team members.

Responsible for monitoring client IT infrastructure, resolving incidents, providing support, and ensuring service continuity as a first-line support engineer.