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Monitors and investigates client security data within a 24/7 Cyber Defense Centre. Responsibilities include SIEM tuning, security incident detection and response, threat hunting, malware and network forensics, security reporting, client support, security-tool configuration, automation, documentation, and service-level tracking. The analyst collaborates with global security and client teams to improve detection, resolve incidents, and provide actionable security recommendations.

Implements and supports network security projects, including firewalls, NAC, WAF, VPN, endpoint, web, and email security solutions. Works directly with clients on deployments, troubleshooting, optimization, incident resolution, and escalated support cases. Maintains technical documentation, writes reports and proposals, and collaborates with project teams and OEM support. Provides technical guidance and mentorship while delivering on-site and remote cybersecurity services.

Leads technical solution design, configuration, escalated problem management, client workshops, and pre-sales support. Defines solution requirements, standards of work, roadmaps, milestones, and proposals while collaborating with sales, vendors, and stakeholders. Provides consulting, troubleshooting, training, and continuous improvement across technology domains. Requires substantial project management and client-facing experience in a global technology services environment.

Provides second-level managed security services support by monitoring, investigating, and resolving client security incidents and requests within SLAs. Manages work queues, tickets, changes, escalations, maintenance activities, and incident quality audits. Supports L1 engineers, coordinates with automation and other teams, identifies trends and automation opportunities, documents resolutions, and communicates with clients during troubleshooting and service restoration.

Provides second-level managed services support for client IT infrastructure, with a focus on database administration. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, documents work, supports disaster recovery testing, handles escalations, audits tickets, and identifies automation opportunities. Collaborates with L1 engineers, automation teams, vendors, clients, and other technical groups to maintain service quality and improve operational efficiency.

Owns the vision, roadmap, backlog, and delivery of AI-powered HR Service Delivery products using ServiceNow Now Assist. Prioritizes user stories, defines acceptance criteria, coordinates Agile and SAFe planning, represents HR stakeholders, manages release cycles, and drives business value. The role requires collaboration with Product Management, development teams, and stakeholders to deliver generative AI, agentic workflows, and HR automation.

Leads full-cycle talent acquisition for go-to-market roles, partnering with managers on workforce needs, sourcing, assessment, offers, onboarding, and employer branding. Develops recruitment strategies, interview guides, and global talent initiatives; uses ATS data, analytics, market trends, and salary benchmarks to improve hiring outcomes. Advises stakeholders on recruitment practices, labor regulations, and talent planning across multiple locations.

Provides L2 managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports escalations and disaster recovery testing, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and technical teams.

Provides second-level managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, updates and audits tickets, supports disaster recovery testing, handles escalations, and identifies automation opportunities. The role also collaborates with clients, vendors, L1 engineers, and internal teams while contributing to projects and service improvements.

Monitors, investigates, and resolves client security infrastructure incidents and service requests within SLA. Provides L2 troubleshooting, manages work queues, documents tickets, executes approved changes, supports escalations, audits ticket quality, identifies automation opportunities, assists L1 engineers, and contributes to change management and maintenance activities.