Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Key Responsibilities
- Provide L2 support for Windows Server environments, including Windows Server 2012/2016/2019/2022.
- Troubleshoot and resolve incidents related to OS performance, server availability, hardware alerts, services, and applications.
- Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, and file/print services.
- Handle user access, permissions, NTFS/share permissions, and local/domain account-related issues.
- Monitor server health, event logs, disk utilization, CPU, memory, and service availability.
- Perform patching activities, vulnerability remediation, and security updates in accordance with change-management procedures.
- Troubleshoot Windows clustering, IIS, RDP, WSUS, and basic PowerShell-related issues, as applicable.
- Support backup and restore activities and coordinate with backup/storage teams for failures.
- Investigate recurring incidents, conduct root cause analysis, and create problem tickets where required.
- Escalate unresolved or high-priority issues to L3 teams, SMEs, vendors, or Microsoft, with complete troubleshooting details.
- Create and update incident records, work notes, knowledge articles, SOPs, and technical documentation.
- Participate in shift handovers, daily operational reviews, and customer/team calls.
- Follow SLA, ITIL processes, change management, incident management, and problem management procedures.
- Coordinate with network, storage, database, security, and application teams to resolve cross-functional issues.
Required Technical Skills
- Strong knowledge of Windows Server administration and troubleshooting.
- Experience with Active Directory, DNS, DHCP, Group Policy, IIS, and file server management.
- Understanding of Windows event logs, performance monitoring, and service management.
- Basic knowledge of PowerShell scripting and automation.
- Knowledge of patch management tools such as WSUS, SCCM, or similar tools.
- Familiarity with monitoring tools such as SCOM, SolarWinds, Nagios, or similar platforms.
- Basic understanding of virtualization platforms such as VMware or Hyper-V.
- Knowledge of backup tools and restoration procedures.
- Understanding of ITIL processes and ticketing tools such as ServiceNow, Remedy, or Jira.
- Exp Required: 4.5 - 7 Yrs.
- Education Qualification: B.Tech/B.E.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools
- Experience with ServiceNow
- Familiarity with ITIL processes
- Experience working with vendors and third parties
- Ability to plan activities and projects while adapting to changing circumstances
- Ability to work longer hours when necessary
- Effective communication across different cultures and social groups
- Ability to work well under pressure with a positive outlook
- Client-focused approach and ability to ensure a positive client experience
- Bachelor's degree in IT or Computing, or equivalent work experience
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
