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The Workforce Coordinator analyzes workload and staffing patterns using workforce management tools to support call center operations. They act as a central point of contact for staffing needs, troubleshoot technical issues, monitor staffing levels, and present analytical reports to management. They also maintain confidentiality regarding employee records and strive to meet service level obligations while minimizing labor costs.

The Support Specialist provides first-level technical support to end-users in the U.S. and Canada. Responsibilities include troubleshooting hardware and software issues, documenting solutions in a knowledge base, and collaborating with teams to enhance system reliability and performance. They engage in customer service, respond to technical requests, and help escalate complex problems when necessary.

The Regional Account Manager I manages relationships with new and existing groups, ensuring customer satisfaction and quality task execution. Responsibilities include managing LegalShield group accounts, handling inquiries, and providing internal support while meeting deadlines and maintaining organization.