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The Associate, Marketing role at Klook involves overseeing payment and contract management, building performance trackers, handling ad-hoc data requests, and executing marketing optimization projects. The position requires attention to detail, problem-solving skills, and the ability to work in a fast-paced environment to support the local marketing team.

As a Team Leader for the Customer Experience team at Klook, you will oversee a diverse team to deliver high-quality travel support to customers. You'll motivate team performance, handle escalations, and improve customer interactions through coaching and feedback. Additionally, you'll analyze team reports to drive organizational improvements and contribute to process development.

The Specialist, Customer Experience will manage customer inquiries and complaints through various channels, resolve issues based on company procedures, update customer interaction records, liaise with external vendors, and provide feedback for improvements.