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Maintain and improve resource planning models and operational plans, perform variance and root-cause analysis, support forecasting and capacity modelling, provide data-led insights to optimise utilisation and drive operational performance improvements.

Lead and manage the business analysis team to deliver high-quality requirements, process models, stakeholder engagement, resource planning, and career development to support programme objectives and ensure adherence to BA best practices and quality standards.

Ensure recruitment processes are compliant, auditable, and consistent. Monitor and report recruitment activity, review candidate assessments and hiring decisions, maintain audit trails, analyse early-life attrition data to improve quality of hire, and drive continuous recruitment governance and process improvements.

The Administrator will coordinate events, liaise with schools, conduct eligibility checks, and collaborate with stakeholders to enhance recruitment for the Army.

As a NOC Engineer, you will ensure network stability by monitoring, troubleshooting, and resolving incidents in a critical operational environment, while adhering to SLAs.

Lead end-to-end delivery of assigned projects within the Selborne Royal Navy training programme. Define project structure, governance, risk mitigation, benefits tracking, supplier and stakeholder engagement, and team leadership. Ensure on-time, on‑budget, quality delivery and readiness for service while supporting transitions and reporting to senior sponsors. Role is home-based with regular travel to Royal Navy sites and requires eligibility for UK SC security clearance.

Performs basic administrative and customer service support: maintains electronic and paper documentation, transmits information or documents to customers, captures and accurately enters data into systems, and complies with data privacy requirements.

Handle inbound customer interactions via phone and webchat to troubleshoot Hive device issues, resolve complaints, offer products/services, escalate when needed, and meet service targets while adhering to data protection and shift roster requirements.

Create, maintain and optimise task-based operational knowledge (articles, flows, decision trees) to be AI-ready. Apply taxonomy, tagging and metadata, use QA and analytics to drive improvements, collaborate with SMEs and tech teams, and support transformation and rollout with governed knowledge updates.

Manage and coordinate reviews, approvals and stakeholder inputs to produce Outline and Detailed Modernisation Plans for submission to the Royal Navy. Drive timelines, quality-assure documents and supplier proposals, and secure Deal Approval Board sign-off working with commercial, finance and delivery teams.