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The Broadcast Support Engineer role involves troubleshooting technical issues, managing calls from hotel staff, and ensuring compliance with SLAs while providing support for GuestTek's services.

Develop reliable SIP services, enhance existing code, automate provisioning for voice stack, and support infrastructure improvements. Participate in technical documentation and knowledge transfer.

Provide IT support to staff, configure systems, administer accounts, assist with network maintenance, and deliver training. Manage projects and stay updated on technology.

The Problem Management Specialist will analyze RCA data, provide product improvement recommendations, maintain service quality, and assist in team development while achieving KPIs.

Handle calls from hotel guests and staff, addressing concerns, creating tickets, and providing exceptional customer service.

The GNOC Specialist takes calls from hotel staff and technicians, creates and manages incidents, communicates with clients, and achieves management KPIs.

As a PNOC Specialist, you'll ensure customer satisfaction by resolving issues, communicating outages, and analyzing network configurations, all while adhering to KPIs and maintaining service quality.

Manage day-to-day telephony operations, support Avaya systems, maintain vendor relationships, and optimize technological infrastructure to enhance guest experience.

Participate in designing and implementing systems, enhancing tools for NOC efficiency, automating processes, and supporting customer value recommendations.