Junior Network Analyst- German

Company Description

GuestTek™ is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, we have partnered with hotels to maximize your property’s offerings–enhancing your brand, helping you generate more revenue and giving you total confidence you’re delivering a world-class guest experience.

With operations reaching 85 countries and serving more than 3900 hotels, we understand your most critical requirements. Whether it’s an individual property, franchised or corporate location, GuestTek allows you to customize each solution to your property’s needs. And GuestTek’s focus on hospitality means we fully understand and deliver on the technology needs of today’s guests, while engineering the in-room technologies desired by tomorrow’s guests, too.

Our OneView™ platform gives your guests the ultimate in-room experience. With converged HSIA, Video, Data, Voice and mobile applications like myAway and myMedia, we provide a seamless integration of their personal electronic devices. By offering a custom interface, GuestTek brings your hotel branding to every room, reinforcing the value and services of your property every time a guest turns on the TV or logs in to their device.

Because OneView is built in house, proprietary and highly customizable, we offer a flexibility that resellers simply cannot match. GuestTek’s Research & Development teams continually develop new features in response to client or market demands. By consistently providing state-of-the-art-technology, our platform is designed to grow with your business.

GuestTek has experienced significant worldwide growth with the 2014 acquisition of iBAHN & TelNet and the creation in 2015 of a subsidiary; Event Conference Services (ECS). We continue to seek opportunities that expand our capacity to serve more global clients and offer the best in hospitality technology. Our continuous commitment to our clients means we at GuestTek align ourselves with leading providers around the world of satellite and cable television to provide better offerings to your guests, helping them to feel just a little more at home.

Job Description

-> Taking calls from Hotel Guests and Hotel Staff Members.
-> Adhering to company policy on attendance and use of phone status buttons.
-> Addressing questions and concerns reported by callers.
-> Using internal software to create tickets according to Company standards and procedures.
->Resolving tickets according to company policies.
-> Properly escalating tickets per company policy.
-> When requested, handling e-mail communication with the clients.
-> Provide exceptional customer service to callers.
-> Representing the company, showing a positive image to callers.
-> Following policies and procedures provided during training or supplied by Managers.
-> Meeting or exceeding the expected performance standards.
-> Working well with other GuestTek employees.
-> Attending additional training programs that will be provided and organized by the Company.
-> Other related duties as assigned.

Qualifications

Fluent in English (80% or higher) is a requirement.
 Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset.
 Basic concepts of Windows, Apple and Android operating systems, and a comfort level of
troubleshooting these topics patiently with a customer over the telephone.
 Exceptional Customer Service and communication skills.
 Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends).
 IT certifications will be an asset

Additional Information

Superior communication and interpersonal skills.
 Customer and business oriented approach.
 Motivated, reliable, and goal oriented with a proven dedication to customer care excellence.
 Ability to use logic while providing service.
 Ability to work independently, and the desire to go above and beyond while contributing to a team’s
overall success.
 A positive “can do” attitude and customer focused approach that will enable you to deal with challenging
situations and integrity, empathy, and sincerity.