Support B2B customer implementations, onboarding, adoption, engagement, and learning progress. Build trusted client relationships, provide tailored customer experiences and bilingualism strategy consulting, demonstrate software, identify account risks, resolve issues cross-functionally, and help improve Customer Success practices and materials.

Manage multichannel customer support, resolve issues, detect and escalate bugs, monitor engagement and churn signals, and conduct proactive user outreach. Convert customer feedback into actionable insights, support Voice of the Customer initiatives, optimize the customer journey, and develop retention and customer health strategies in collaboration with Product, Engineering, Marketing, and Account Management.

Support full-cycle recruitment and employer branding for a growing startup. Responsibilities include defining job descriptions, sourcing and interviewing candidates, leading outbound headhunting for priority roles, assessing applicants, improving candidate experience, integrating AI tools into recruiting workflows, and supporting culture and engagement initiatives.