The Role
Support B2B customer implementations, onboarding, adoption, engagement, and learning progress. Build trusted client relationships, provide tailored customer experiences and bilingualism strategy consulting, demonstrate software, identify account risks, resolve issues cross-functionally, and help improve Customer Success practices and materials.
Summary Generated by Built In
We’re looking for talented individuals interested in joining a growing global company. At Slang, you’ll be part of a global, well-funded startup spun out of MIT. We’re building a world-class team to revolutionize language learning with cutting-edge technology and delightful design.
What we’re working on at Slang
Slang started at MIT as a research project on using AI and NLP to make learning a new language as efficient as possible. Our technology powers a highly adaptive e-learning platform that offers an unprecedented variety of specialized English courses and proficiency tests for career development in over one hundred fields like Sales, Finance, Logistics, Medicine, and Law. With just a small team, we’ve already created the largest professional English offering in the world.
What this role is about
We’re seeking an empathetic and proactive Associate Key Account Manager to join us in Bogotá, Colombia. This person will be devoted to developing long-term customer relationships that increase renewals and upsells to expand Slang implementations and build loyalty among our B2B accounts.
Education, knowledge and skills required
- Undergraduate studies in Management, Industrial Engineering, International Business, or any other related field.
- 6+ months of relevant experience in commercial areas or customer success implementations (Internship experience is valid).
- Creative thinker and problem solver with the ability to troubleshoot issues quickly and effectively.
- Upper-intermediate or higher (B2) level of English.
- Excellent written and verbal communication skills in Spanish and English.
- Ability to quickly build strong relationships with customers based on empathy and trust and to meet with any of them autonomously.
- Attention to detail, extremely well-organized, and analytical.
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- A passion for Slang and the problem we’re solving.
What we expect you to do
- Support initial implementation, setting up new accounts, and assisting with onboarding.
- Track adoption, engagement, and learning progress rates of assigned accounts, providing insight and advice to organizational contacts on a regular basis.
- Define a tailored Customer Experience that addresses clients’ requests and needs with respect to an English Language Teaching (ELT) implementation strategy.
- Demonstrate and explain the software with an eye toward addressing the client’s specific needs.
- Provide consultancy services on best practices for an organizational strategy focused on bilingualism among the workforce.
- Anticipate customers’ requirements, identify potential issues within assigned accounts, and work with other teams to take timely and effective action to resolve them.
- Help in the development of new practices, activities, and materials to strengthen our Customer Success Program.
Slang is an equal-opportunity employer. We celebrate diversity and are committed to our inclusive and healthy environment.
For further information related to Slang, check out recent pieces profiling us in Bloomberg, LABS, and Forbes; the portfolios of our investors, Social Capital, an investor in companies like Slack and Intercom; DILA Capital, Alive Ventures, Salesforce Ventures, and Roble Ventures; our Crunchbase profile; and the profiles of our founders, Diego and Kamran. We're also winners of LearnLaunch and the GESAwards worldwide, and we were named a World Economic Forum Technology Pioneer in 2022. These are huge achievements of which we're very proud of.
Skills Required
- Undergraduate studies in Management, Industrial Engineering, International Business, or a related field
- At least 6 months of relevant experience in commercial areas or customer success implementations; internship experience is valid
- Creative problem-solving and ability to troubleshoot issues quickly and effectively
- Upper-intermediate or higher English proficiency at B2 level
- Excellent written and verbal communication skills in Spanish and English
- Ability to build strong customer relationships based on empathy and trust and meet customers autonomously
- Strong attention to detail, organization, and analytical skills
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture
- Passion for Slang and its language-learning mission
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
The all-in-one solution for learning professional English. Slang's platform features the largest offering of professional English courses in the world, with more than 200 courses in highly specialized areas — from Manufacturing to Psychology — and in the next three years we’ll have more than 1,000. Our extensive library allows companies and universities to bring their teams beyond basic English by creating hyper-personalized career paths — right down to the job title or major — regardless of area, industry, or role. Slang started at MIT as a research project where they discovered a highly adaptive learning experience — powered by the latest in ML and NLP — that creates the most efficient path to fluency by focusing only on what learners don’t already know. This innovative experience led Slang to be recognized as the world’s most promising startup of 2020 at the Global Edtech Startup Awards. Headquarters: Boston, MA Offices in: Colombia, Mexico, and Brazil Learn more about our unique approach at slangapp.com. We’d love to field any questions you have about our product and vision!
